Telsco Security Systems

Alarm Systems
12750 127 St Edmonton AB T5L 1A5
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Telsco Security Systems
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Reviews by rating (past 12 months)

Reviews for Telsco Security Systems

Average customer rating:
9.7 10 (35 reviews)

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Bill & Judi in Edmonton
Bill & Judi in Edmonton
1 review Edmonton, AB
10/10

Upgrade System to Wireless

We upgraded our system after 12 years with Telsco to wireless. We have always liked the idea of being with a local company. The upgrade process was very easy , the technician was very knowledgeable and professional . The monitoring staff are always polite, professional and helpful.
Bill & Judi

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Company Response

Hi Bill and Judi,
Thank you so much for taking the time to share a review. We truly appreciate you being with Telsco for so many years, and are glad to know the upgrade experience was a good one. Thank you!

BOSS in Sherwood Park
BOSS in Sherwood Park
1 review Sherwood Park, AB
10/10

False Alarm

We were away from home and received a phone call from Telsco saying that the main floor sensor alarm was breached. They asked us if they should send a car around. I told them know, as we have neighbors that monitor our home when we are away. I called the neighbors and they responded noting it was a false alarm. When we got home, we called Telsco to see why this would happen. They said there could be many causes, but advised us that if we wished they could send a technician out to check out all the sensors to ensure they were working properly. We accepted this offer, thinking there would be a fee for this. A very polite technician came over and checked every sensor in the home to ensure it was functioning properly. They all were, and said it was an anomaly that this occurred. He also stated that if it happened again, they would come out and possibly replace the motion sensor. I really thought we were going to pay a service charge for this, as friends have told us that other Security Systems charge for service calls like this. We were informed that there was no charge. We are really happy with Telsco and would recommend them to anyone!

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Company Response

Thank you so much for taking the time to share your experience. We are sorry to hear that there was an issue with your system, but we are so glad to know that the technician was polite and the experience turned out to be a positive one. We truly appreciate your feedback and sincerely thank you for choosing us to be your security partner.

Millers in Wabamun
Millers in Wabamun
1 review Wabamun, AB
10/10

Technology support

Recently our home security camera was put out of commission when technicians from our internet providers were at our home to do an upgrade that they requested be done. Having not realized this was until we contacted Telsco when on holidays and could not access our camera to view our propertywhilewewereaway. Telsco came to assess this situation and it became apparent the other company was at fault. Thanks to our Telsco - Gordon - who spend considerable time talking tech lingo with them to resolve this for us!! Excellent company - highly recommend them.

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Company Response

Thank you so much for taking the time to share your experience. We are so glad that Gordon was able to help you out! We appreciate your kind words and it makes our day to know that you would be happy to recommend us.

Virginia
Virginia
1 review Edmonton, AB
10/10

Tesco Home Securty Systems

Had Telsco Home Security System installed in our home.
From the moment the Sales Representative came, explained the types of services available, was very knowledgeable. Installation of system was done very efficiently & Installer was very neat & cleaned up. Installer's explanations on how the system worked was easily understood. Liked the system & the service so much that we recommended Telsco to our neighbour who also had the system installed.

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Company Response

Thank you so much for taking the time to share your experience Virgina. It is great to know that you were so happy with your solution that you recommended us to your neighbor. We are very happy to have you both onboard. Thank you again.

Chris S in Okotoks
Chris S in Okotoks
2 reviews Edmonton, AB
10/10

Excellent Customer Service

  Telsco Security Systems
780-424-6971
102-8620 Jasper Avenue NW
Edmonton
AB
CANADA

We've been TELSCO customer's for 15+ years and as will happen technology ages and needs to be upgraded at times. This was the case earlier in the year and at their recommendation had a new system and keypad installed to insure continued coverage and monitoring. Unfortunately, after the upgrade there was an unexpected issue that while not jeopardizing the system itself did make for a persisting annoyance. Although it took a couple of attempts I can't speak highly enough of TELSCO's commitment to look after their customers and in particular Kristin. She was always very prompt to reply, took our concerns seriously and treated us with the utmost respect & consideration for our time.

I can recommend TELSCO with absolutely no hesitation.

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Home Security System

I found the whole experience seamless. Right from when I got contacted by the Sales Rep to when the job was completed by the Technician at our residence. Good job!

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Company Response

Thanks for taking the time to share a review. We are so glad to know your experience was a great one, and we truly appreciate you taking time out of your day to let us know.

Dave in Edmonton
Dave in Edmonton
1 review Edmonton, AB
10/10

Telsco Security

We had Gordon come to our home for a warranty follow up call on one of our devices. I was blown away by the amount of time he took to sit and teach me the system. To show me that the system is capable of so much more than one realizes. He took time to fix additional issues with the system that weren’t even on the service call out. I can see why Gordon is a senior tech with Telsco, he’s very knowledgeable, understanding and patient. Telsco should be proud they have someone like Gordon working for them. If you’re thinking of investing in a security system I highly recommend Telsco and make sure you request Gordon as your installer, the man is amazing and the company is great!

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Company Response

Thank you so much for sharing your experience with Gordon. We are so happy to know it was a great one, and we love being able to share this kind of feedback with our team.

MQuilley - Sherwood Park, Alberta
MQuilley - Sherwood Park, Alberta
5 reviews Sherwood Park, AB
10/10

Home Security

In December 2017, we started looking for another alarm system provider. (We were experiencing continual lack of customer service from our previous provider and felt we were treating like a "number" as opposed to a valued customer of 25+ years).

One of the companies we contacted was Telsco. Their representative, Kris Stangeland, came to our home to discuss options. Kris is highly knowledgeable and put together a system that perfectly fits our needs.

The two installers, Oleg and Amambeer were professional, cleaned up as they went and after the work was completed, explained how the system worked as well as walked us through the online applications.

I have had to contact Telsco a couple of times since install, just for questions, and response times have been same day. (Our previous provider, in a couple of cases, took months to respond to simple inquiries.

We have absolutely no hesitation whatsoever in recommending Kris, Oleg, Amambeer and Telsco!

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Company Response

Thank you so much for taking the time to share your experience. We love sharing positive feedback with our team, and we are so happy to know that your move to Telsco has been positive. Thank you again!

Mark and Jennifer in Edmonton
Mark and Jennifer in Edmonton
1 review Edmonton, AB
10/10

New Security System

We have had a security system with a different company for 17 years. we decided to change because we just felt like a customer from afar. We decided to update, and connected with Telsco, a local company. The entire process, from the first phone call, to the salesperson, to the technician, with all the scheduling in between was personable, knowledgeable, efficient and totally what I would expect as a customer.

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Company Response

Thank you for taking time out of your day to share your feedback. We are so happy to hear that your switch to Telsco was a smooth and positive experience. We are very happy to have you on board, and look forward to providing many years of excellent service.

Bunny in Edmonton
Bunny in Edmonton
1 review Edmonton, AB
10/10

Good services

Best security system. I called telsco and got a quote within a few minutes, affordable price. Technician Aman did installation and training for us. He is very good, enthusiastic and professional.

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Company Response

Thank you so much for taking the time to share your experience. We truly appreciate your feedback, and it makes our day to know you had great service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Telsco Security Systems

Since 1970, TELSCO has been proud to provide quality security solutions to home and business owners in Edmonton and the surrounding Area. 45 years later, as Edmonton’s largest full service security company, our commitment to quality remains at the core of our business.

At TELSCO, we recognize that the security needs of every home and business owner are unique. Whether the solution you require is small, large or somewhere in the middle, our security consultants will assist you in designing a customized security system that best compliments your home or business. With a broad base of specialization, we approach each opportunity with the ability to incorporate a wide variety of systems to ensure the delivery of a relevant and effective solution. Every solution is supported with a professional installation by our experienced technical team.

In addition to uncompromising quality and customized design, we offer personalized service that is unparalleled in the security industry. All of our departments, including our monitoring station are located in central Edmonton. Anytime you speak with one of our friendly staff, you are connecting with someone right here in Edmonton. With ULC listed status, our monitoring station meets all the requirements of third party auditing to provide support you can have full confidence in.

We continue to embrace the values that have allowed us to grow, while also fully embracing the technology that is changing our industry. With the introduction of Interactive Security, we can keep you protected and connected like never before. Arm or Disarm your system from anywhere with a smart phone App, set up reminders so you receive a text message to alert you that the system was not armed at night, or log in to delete a user code instantly. You may even find that TELSCO connect benefits your home & business beyond just security.

Some of the services TELSCO offers include Residential and Commercial Alarm Systems, Fire Panel Monitoring, Monitored Smoke Detectors, Flood Detectors, Temperature Detectors, Video Surveillance, Access Control, Elevator Monitoring , Medical Alerts, and more.

CATEGORIES
Alarm Systems
PRODUCTS
Security Solutions for your Home & Business
SERVICES
24/7 Monitoring from ULC Monitoring Station in Edmonton Intrusion Protection for your Home & Business Fire, Flood and Freeze monitoring Smart Phone Apps to Keep you Connected Home Automation solutions for the ultimate in Comfort & Convenience Video Verified Alarms for urgency in response Video Surveillance Systems Access Control Systems
SPECIALITIES
At Telsco, we know that each home and each client is unique. We specialize in security systems that are customized to deliver the most value based on your needs.
WEBSITE
http://telsco.com
YEAR ESTABLISHED
1970
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Cash, Debit, Cheque, Credit (Amex, Visa, MC)
MEMBERSHIPS
Canasa (Canadian Security Association), CSAA (Central Station Alarm Association)
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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