Telsco was amazing. When I inquired about them taking over an existing system (in a house we just purchased), they were over to have a look within two days. The quote was in my inbox within a day after that and the install started the next week. Fast, professional, reasonably priced. I would recommend Telsco to anyone.
I also had a few questions after the install and my emails were answered in a very timely fashion. Another 5 star comment I have is that they asked me to complete a survey and with every completed survey, they donate $10 to the Ronald McDonald House. A great incentive to complete a survey. Other companies need to adopt this system. Excellent!
We were tremendously impressed with the sales, service and front office folks when working to upgrade our existing alarm system. It was a pleasure to work with each and everyone of them. The end result though was what counted. They passed with flying colors. Thank You Telsco
We are very pleased to say this company is great , we have had them previously and after transitioning back into a home we called them to come and give us a quote they were very professional and were very understanding of our concerns , they were able to affirm in us the feeling of been safe. The installer was very patient , and professional , he took his time and also cleaned up after he completed the job .He also gave us a tutorial so we felt we knew how to operate the system before he left, also telling us we could contact them at anytime if needed. Which is very reassuring. Thankyou to all the staff at Telsco as everybody I have been in contact with is very pleasant.Darlene K
$59 was the cost of the upgrade to the new digital system. My monthly fee went up but I figured it was worth it. System didn't work all that well. Telsco kept sending their very excellent technician to troubleshoot- to no avail. Not only did Telsco not charge me the upgrade fee for as long as it took to fix, they replaced the entire system- no cost to me. The office response was amazing and their technician was his usual amazing self when he came to install the new system. Telsco Security has a customer for life. They were and remain absolutely superb. Highly recommended.
Kam, the installer, was great. He was on time. He was thorough and patient explaining system operation. Polite.Respectful.
Thank you so much for taking the time to share a review. We truly appreciate your feedback, and are glad to hear that you had a great experience.
I just wanted to commend the two techs that were at my place installing the alarm system.
They were professional, courteous and kept cleaning as they went. I wish there were more companies who had these kind of employees.
They were patient in the training and seemed to be in no hurry and made sure that I understood everything before they left.
You have a good couple of guys there.
Thank you for your review Vincent. We truly appreciate your feedback.
We had an existing TELSCO wired security system installed five years ago by the builder, and decided to upgrade the system with cell phone control. The sales are professional, and they did not push you sign the contract. They finished the upgrade installation in two hours, and the technician also spent one hour on training how to use the new system. When I have questions, they answered it right away. The sales, custom service and technical support are all great. We are happy with the service TELSCO provided.
Thank you so much for your review. We truly appreciate you taking the time to share your experience.
Telsco customer service was excellent understanding and accommodating my specific security needs. Installer was on time, clean, and thorough. Given the complex nature of my install, the technician did not hesitate to ensure every aspect of my install was exactly as promised. The system has worked perfectly since install, which is worth its weight in gold, and the fact that the monthly rate is less that my previous provider with only a 1 year contract is just icing on the cake. Highly recommend Telsco to anyone considering home security.
Thank you so much for taking the time to comment on your installation. We truly appreciate your feedback, and are glad to hear that it was a great experience.
Telsco is a very professional company that still makes you feel that your business is important. You will always talk to a real person who cares when you contact them and they go above and beyond to make sure you are satisfied.
Thank you so much for your review Peter. We genuinely appreciate you taking the time to share your experience.
Since 1970, TELSCO has been proud to provide quality security solutions to home and business owners in Edmonton and the surrounding Area. 45 years later, as Edmonton’s largest full service security company, our commitment to quality remains at the core of our business.
At TELSCO, we recognize that the security needs of every home and business owner are unique. Whether the solution you require is small, large or somewhere in the middle, our security consultants will assist you in designing a customized security system that best compliments your home or business. With a broad base of specialization, we approach each opportunity with the ability to incorporate a wide variety of systems to ensure the delivery of a relevant and effective solution. Every solution is supported with a professional installation by our experienced technical team.
In addition to uncompromising quality and customized design, we offer personalized service that is unparalleled in the security industry. All of our departments, including our monitoring station are located in central Edmonton. Anytime you speak with one of our friendly staff, you are connecting with someone right here in Edmonton. With ULC listed status, our monitoring station meets all the requirements of third party auditing to provide support you can have full confidence in.
We continue to embrace the values that have allowed us to grow, while also fully embracing the technology that is changing our industry. With the introduction of Interactive Security, we can keep you protected and connected like never before. Arm or Disarm your system from anywhere with a smart phone App, set up reminders so you receive a text message to alert you that the system was not armed at night, or log in to delete a user code instantly. You may even find that TELSCO connect benefits your home & business beyond just security.
Some of the services TELSCO offers include Residential and Commercial Alarm Systems, Fire Panel Monitoring, Monitored Smoke Detectors, Flood Detectors, Temperature Detectors, Video Surveillance, Access Control, Elevator Monitoring , Medical Alerts, and more.