I checked HomeStars to find a company to replace the hot water tank in an investment property I own and discovered Acclaimed. I sent them photos of the old hot water tank so they could better see what they were dealing with and provide an accurate quote. The day of the scheduled service call, they sent out a first year apprentice who couldn't do the job. Their office wanted to reschedule for the following week and charge me $700 more than their original quote. Raising their quote by $700 after I had sent photos prior to quoting is not professional, neither is sending one first year apprentice on his own to a job site. I ended up finding another plumbing company to do the job. The new company sent out 2 journeyman plumbers and the end result was a much better price with much less hassle! Acclaimed did not handle this well at all and I told them so. Go elsewhere.
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We regret not having met your expectations. Indeed, there was an administrative error in having just one technician at your site to install a new water tank and apologize for the inconvenience this caused you.
Unfortunately the pictures provided, although very good, did not represent the whole scope of additions tional work required, to remove the existing tank and install a new one. As such, a new quotation was provided at no obligation, representing the significant additional parts and labour cost, not identifiable in the pictures.
We are upfront with communication and never compromise quality. Understandable it was inconvenient you took the time to let us in, the appointment was of course at no charge. That is the best we can do when we discover such events.
We do not always have the lowest price. But we do have competitive pricing with a focus on long term value. With our service, pricing and resolution not being amicable, I'm glad you were able to find another good company to work with that met your needs.