Customer service started wonderful at first contact but decreased at every subsequent. I think they started to realize their quote wasn't that profitable (the quote they themselves calculated).
Customer service was poor (I had to babysit the staff in making arrangements to schedule the work), and price changed twice, despite the fact that the scope never changed.
The sanding part of the work was excellent but they messed up the colour, which was the ONLY reason why I needed to sand the floor.
I caught the mistake half way in time to change it but they neither acknowledged the mistake, nor stand for their word or the sample they made me pick from.
I'm gonna say if you want the modern colours/trends and a job that requires slight more care to achieve good results, this store is not for you.
- Approximate cost of services:
- $5,000.00