Work customer service I have ever experienced! We had gone through our insurance to have our roof replaced - worst thing we could have done. From the very beginning Alfa Roofing was a horror show. No one had even bothered to call us to tell us when our roof would be done, we found out when we got home one evening and shingles were on the roof. The "roofers" then proceeded to start doing the job the next morning when a snow storm was on the way. The whole job was a joke. Trying to speak with Jayson proved to be a total waste of time. He was rude, condescending and completely incompetent. The same can be said for his father Lynn. They made myself and my husband feel like we were stupid to have voiced our concerns over the roofing job. About one month after the roof was finished, shingles had actually begun to come loose and one even detached and is now sitting in our gutter. There are roofing nails and debris all over our property, and to all this Jayson had told us that the roof looked "awesome," Since this ordeal we have had not one, but two other roofers and adjusters come out to inspect Alfa's job and BOTH have concluded that the entire roof needs to be redone. Great job, Alfa! Looks like our concerns were right from the beginning. Wouldn't let these guys roof a doghouse!
- Approximate cost of services:
- $15,000.00
- Company Response
We're so sorry you feel this way. Can you call our office so that we can address your concerns.