At first my buying experience with this builder was pretty average I would say. That was until I had to have any of my warranty work completed. All of which was brought forward to the builder prior to possession. I needed a major repair to my hardwood floor, they gave every excuse not to complete it until the one year mark, my floor was repaired, but it looks like two completely different floors are installed is by side. Their response to my concerns were "it is an appropriate repair". I am now left with a terrible looking floor, with a decreased home value. Any other repairs were done last minute. Some repairs were completed at the 6 month mark, only because I contacted each individual company myself. Now that I am over the one year mark it looks like I will be completing the remaining repairs at my own cost, even though they were brought up and documented prior to posession.
I have brought my concerns up to as many people as I could think of with multiple calls and emails, all with no answer. This includes head office to site managers. The customer care of this company is a terrible.
- Approximate cost of services:
- $310,000.00
- Company Response
Could you please send us your address and contact information to info@excelhomes.ca so we can look into this matter further. Thank you.