Excel Homes

Builders
200-1710 14 Avenue NW Calgary AB T2N 1M5
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80%

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Reviews for Excel Homes

Average customer rating:
7.8 10 (153 reviews)

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Michael in Calgary
Michael in Calgary
1 review Calgary, AB
2/10

Excel Mahogany

The sales team was friendly and knowledgable but was misleading with regard to timelines and quality. The quietly of the construction was average at best. Excel pushed the schedule on many homes in the area to try and build them too fast. This lead to people taking possession of the homes prior to Excel having the land title. This resulted in additional charges to the home owners from the bank. Excel refused to respond to requests for us to recover these funds from them. After four months of calls and emails we recovered 2/3 of the funds. We are now living in the home for 6 months and the exterior is still not complete. I would not recommend building with Excel.

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Company Response

Hi Michael, Thank you again for your feedback. With regards to the land title concern, we absolutely understand the position that this situation put you all in, and we have been working with our developer partners to ensure that this does not happen again going forward.

The issue with the registration was not something that we had any control over, and we wish that would could have had the information earlier than we did to make our customers aware. There was a delay on the developer side which was out of their control, and then a larger delay due to the system crashing at the land title office. Though it was out of our control, we feel terrible for the ways in which our customers were affected and that is why we tried to provide you with something to help take the sting out of the situation.

If there are any exterior items that you are concerned about completion of, please let us know and we will look into this for you right away.

Thank you,

Michelle Rogers-Customer Experience Manager

ARBaker in Cochrane
ARBaker in Cochrane
1 review Cochrane, AB
10/10

Service

If you are in the market for a well designed, quality home, look no further than Excel Homes in Sunset Ridge, Cochrane, AB.

Specifically, if you are looking for someone to guide you through the process and navigate every aspect of designing your home, look no further than Area Sales Manager Michelle Walker.

My husband and I recently designed a home with Michelle and were nothing less than impressed with her level of service and expertise. Neither one of us are particularly easy to please, being in the service industry ourselves. It was nice to finally receive service that not only met but exceeded our expectations.

Michelle was knowledgeable, kind, patient, never pushy and very understanding. We had several questions that we needed answers on in order to move past certain parts in the process and Michelle diligently sought those answers from experts in her industry.

Michelle is a genuinely good person with a desire to help. She’s not happy until you’re happy. Having someone like this on our side was tremendous. Her standards are far above ‘bare minimum.’

She is proud of the company she works for, backs their product and their practices 100%. Excel Homes is lucky to have such an advocate working for them.

I have no doubt that they see her value but I feel it’s important to spread the word and sing her praises. Give credit where credit is due.

If you are considering building, I recommend Excel Homes. If you want the best service and representation available, work with Michelle- she will take care of you.

Michelle Walker - highest recommendation to this fabulous woman!

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Company Response

Thank you so much for sharing your experience with us! We are so happy to hear that you had such a great experience with Michelle and will be sure to pass this along to her. Welcome to Sunset Ridge and the Excel family!

Michelle Rogers-Customer Experience Manager

Cynthia in Calgary
Cynthia in Calgary
1 review Calgary, AB
10/10

Quality of Heartland

I am so happy with my new Excel home. From the moment I began my new home search I felt as though I would be satisfied with this company because of their caring attitudes. They have continued to prove themselves with their professionalism.
Heartland is a fantastic community and I am anxious to see how it continues to grow.
If I could change anything in my home it would be the bathtub and the colour of my siding.
I feel excited knowing I am a part of this community.

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Company Response

Hi Cynthia! Thank you so much for sharing your experience :) Welcome to Heartland and the Excel family! :)

Michelle Rogers-Customer Experience Manager

Private User
Private User
1 review Calgary, AB
3/10

Sales misleading

Can you please contact me as we ve had an extremely bad experience with our sales rep in Sunset. We recently put a deposit on a houuse and many of the things that were quite important to us were not sent to planning. We are now in a situation where those things may not be in our home and are very disappointed that our requests were 100% ignored

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Joe in Calgary
Joe in Calgary
1 review Calgary, AB
1/10

Material quality (bad).

So far after six months living in Exel home not happy, the quality of material seems to be very bad, outside panels are falling off, they build the fences and left holes on the ground from the main poles.on my garage the floor concrete is getting big cracks on it. First floor in one bedroom was noise from just by passing over I mention to the person looking after that area NE and he said was ok, after a while I got someone else and I told him but this guy came to fix this problem. Who painted the inside need to do the job better is very poor .

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Company Response

Hi Joe, Thank you for sharing your experience with us. We take feedback like this very seriously, and would like to look into your concerns for you further. If you could please reach out to me at [email protected], that would be appreciated. Thank you, Michelle Rogers

mbgday in Toronto
mbgday in Toronto
1 review Cochrane, AB
10/10

New Home Build - Heartland

The moment we walked into the show home office in Heartland, we were greeted with smiles and warm welcomes. We were introduced to everyone in the office and told about the details of the show homes and what Excel had to offer. After a brief introduction to the company and neighbourhood we were allowed to view both show homes without any sales person tagging along. When we finished our walk through we had some questions that were answered right away by the Excel team.
We learned about Excel's Built Green homes and the benefits it had for the home owner and environment.

Once we had made our decision to go ahead with Excel, we were so impressed with how transparent and responsive the sales team was. We felt like we were treated as members of the community and not just another sale. Every item was described and priced right in front of us. When we had set a budget, the Excel team helped us make additions that would not only add value to the house but would be practical for us as well. We never felt pressured to make unnecessary and costly upgrades; only ones that would serve us well.

After all of our selections were made, the sales process transitioned smoothly into the construction phase. We were regularly updated at every stage. Even though we were now working with different Excel members, the sales team was still readily available for our questions. They were even accommodating when we requested several changes after the fact, all were handled professionally and effectively. Ultimately, we really felt that they understood that we were making the biggest purchase of our life and needed the security of knowing things were still flexible to add (within a reasonable amount of time).

During the building process we had a check set meeting where we sat down with the site supervisor to discuss the plans and blueprints and also had two walk through's scheduled. One for the framing and another for cabinets. But we were never restricted from coming to the house whenever we wanted during their work hours to check on the progress--something that we took full advantage of and always enjoyed!

The most exciting part was of course possession day. During our possession appointment we were shown how to control everything in the house, how to deal with issues, to open and close every door, test every toilet and tap and then to go over any deficiencies. There were minor issues like paint touch ups and a couple of lights that had the frosting rubbed off in some parts, but overall nothing major! Excel acknowledged everything and the very next day we had calls for appointments to come fix things and touch up the paint.

You really can't beat that customer service.

If you are looking for a stress free house buying experience please give Excel Heartland a chance. They have a great sales team that we still go in to chat with from time to time, and who continue to look out for our best interests.

I highly recommend them and would be more than happy to be a reference

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Company Response

Hi Mat! Thank you again for sharing your experience with us. We are so happy that you enjoyed building your home with us! Welcome to Heartland and the Excel Homes family :) Michelle Rogers

Devin in Cochrane
Devin in Cochrane
1 review Cochrane, AB
10/10

First Home

As first time home buyers, Charla and the sales team in Cochrane kept us informed throughout the process and made sure we were comfortable. They were quick to answer any of our questions. Terrance is also very accommodating as the customer care warranty specialist. We're very happy with our home and continue to feel the support of the Excel team.

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Company Response

Hi Devin! Thank you again for taking the time to share your experience! We hope that you are settling in well to life in Heartland :) Michelle Rogers-Customer Experience Manager

stave55 in Cochrane
stave55 in Cochrane
1 review Cochrane, AB
8/10

Great customer service!

Thank you very much for our great home! It was a pleasure to work with the Excel team and their construction group! Charla and Marika were great to have as the sales team and would recommend them!

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Company Response

Thank you for taking the time to share your experience! We hope that you are settling in well to life in Heartland :) Michelle Rogers-Customer Experience Manager

Erin in Calgary
Erin in Calgary
1 review Calgary, AB
10/10

New home

Charla and her team were very helpful. We were first time home buyers with lots of questions. They were wonderfully patient and helpful. Our trades were polite and respectful. We love our new home.

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Company Response

Hi Erin! Thank you again for taking the time to share your experience! We hope that you are settling in well to life in Heartland :) Michelle Rogers-Customer Experience Manager

Karan in Cochrane
Karan in Cochrane
1 review Cochrane, AB
10/10

Build new house

Those who wants to buy or build new home, Excel homes is the top I am completely satisfied .what a service, very good construction
Thanks to Charla and the team thanks to site staff and all the people who are involved
Thanks Exel homes
Karan, Vas

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Excel Homes

Excel Homes is a forward-thinking, energetic company, committed to creating innovative and thoughtfully designed homes. Since building our first house in 1988 we’ve focused on the evolving needs of our homebuyers to provide unparalleled value.

Looking to minimize our environmental footprint, and find new ways to add value, we joined the Built Green® program in 2007. To date we’ve built over 2,200 Built Green® homes, are the second largest registrant in Canada, and are the proud recipients of a Built Green® Champion Award.

With 25-years of experience, over 10,000 single-family homes built, and 50 builder awards for design excellence, Excel Homes is honoured to be one of greater Calgary’s leading builders.

CATEGORIES
Builders
WEBSITE
http://www.excelhomes.ca/
YEAR ESTABLISHED
1988
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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