Mould and lack of accountability
After 5 years in our home we noticed water leaking in through our basement window. Upon looking closer at the window sill we noticed the wood was full of mould. The insulation looked wet so we pulled it back to see and water poured out. Everything was soaked, mould filling the window well and below.
After contacting Excel they stated that since we opened the vapour barrier (the same day we contacted them) they could not assist and we would need to pay out of pocket for any repairs.
Our window was not sealed or caulked properly, we can see that only one small section was done properly and the rest was not done.
This absolutely atrocious and we cannot believe the lack of accountability to say they cant warranty as the vapour barrier was opened when the full window well is full of mould above it.
- Approximate cost of services:
- $425,000.00
- Company Response
Hello. From our knowledge our Warranty team has been in touch with you to discuss further steps in reviewing the issue mentioned. Please feel free to contact us at warrantycalgary@excelhomes.ca for further discussion in regards to this situation. Thank you.