I had a great experience with By Design. I retained them a few years ago (2010) to do some blinds for our new house and liked them then, so I thought I would give them another try now. I retained them, paid a deposit and then read the two reviews here and worried. But I have to say, they did an amazing job! I had a tight timeframe as I wanted them by Christmas, and I was very particular as to what exactly I wanted and didn't want. Nicki listened to what I wanted, made a couple of suggestions, and we chose a fabric. The drapes came by Christmas and she got them installed, and I honestly couldn't be happier! They are exactly what I wanted -- perfect. I would definitely recommend them!