Parkwood Master Builder

I bought my very first house from them. I am extremely unhappy with them. I will never let my family or friend to buy a housefrom them. Trade mens that the hire are extremely lazy , for example painter left so many difficult spots to reach unpainted and some spots looks like painter by some unprofessional person. Trade men was so lazy that they didnt filled any silicone behind all my sinks because ofcourse hard to reach surface. I had roof leaking very first year, later one of the bath tub had a hole in it. They couldnt get a cracked fixed on one of my wall , it keep coming back and now warranty over for that. I had a sewer back up in the basement in the second year. Its over two year and i havent got my rough grading done yet. Everytine i email them , they blame the weather but icannot understang how other builders are getting it done when they have same weather. My neighbours moved a year later then us and their biulder got everything for them last year. I hope i dont have to pay penalty to city because they keep sending me warning letter as i have already paid so much penalty for buying house from parkwood master builders.

I wanted to wait to write a review until we had actually gone through the entire process of the build and received possession (~12 months) of our new home.

Overall I say the whole experience in dealing with Parkwood has been outstanding. They have been great to deal with through the entire process, and everyone we worked with from Randy in sales, to the office staff, Jill and Dustin in design, the trades who completed the build, Nick the site supervisor, all have been fantastic to this point. The finished product of the home is amazing, and I still feel awe struck when I enter our front door. We were able to customize many aspects of our home, and Parkwood was able to provide solutions and options to make our home feel like it was what we exactly wanted.

The process from putting down an initial deposit to possession is long, and you have to be patient, but in the end it was worth it and I'm very glad we chose Parkwood and our floor plan.

My only advice is that if you are considering building, and you have your heart set on a specific lot, put down a deposit to secure it right away. It is refundable and we missed out on our first choice due to indecision on our part. Secondly, ask lots of questions when meeting with your sales person and eventually the designers. They may take some time to get back to you with a cost or an answer, but its better to be clear on your decisions before the final pre-build meeting.

So in terms of a recommendation, if I was to do it all again and build, I would definitely use Parkwood again. I also have no problem recommending them to a friend.

Where to begin with Parkwood "Master" Builder? There should have been red flags at the beginning of our house buying search. We were looking in the Rosenthal neighbourhood as that was our first choice area. The first sales lady that we encountered at the show home seemed a little arrogant and even said to us that "she didn't need to sell this home because owns her own business on the side". She was quickly replaced by another sales person who was not much better. Long story short he was let go from the company not long after as well. Vey high turn over rate on employees in this area. We should have walked away but the price was right and we loved the lot and area so we pushed forward. We worked with one of the people from the head office because of all the trouble we had with the local sales rep, and he helped us the rest of the way through the purchase. Flash forward -- in the building process everything seemed to be going well, but when we stopped in one day to check out the progress, every change order that we had made was not communicated to their trades. We only had three changes and not a single one had been done. I guess it was a good thing we stopped in randomly. Other than that, the rest of the building process was great. We even got possession of the house about a month before we originally were expecting to move in. We were very happy when we moved in as the house was great and other than a few minor things ( which all houses have). All I can say is if you decide to go with this builder make sure all your seasonal items are complete before you give them any money. The trouble all started when it came time to get our driveway, sidewalk and rough grade done. They will constantly avoid you at all costs. I have personally phoned them 4 times and have not once received a call back. You would think that after spending over a half million dollars someone would at least pick up the phone. NO ONE ANSWERS THEIR PHONES AT PARKWOOD MASTER BUILDER. I have been told through email that they have "No Control" over what their trades are doing. We finally received a call back today from a representative (following an email stating we'd be putting our a poor review) and when I asked them about not having any control over where their trades are working, she replied " Do you expect me to know what they had for lunch too? I don't know what they are doing during the day." I can only imagine how long it will take to get our rough grade done. I am writing this today before our year is complete because if I can save one person from this company it will be worth it.

The only reason I didn't give Parkwood 10/10 is because we have had some issues dealing with their warranty department. It sometimes feels like they do everything possible to get out of doing the work (I have to follow up several times).

That aside, our purchase and building process was wonderful. Randy was extremely helpful in keeping us up to date during construction (and he tries his best to help with warranty too). The purchase process was seamless and we loved picking out our interior selections with Jill. The quality of our home is great. Our superintendent, Nick, was great and is always pleasant to deal with. We do have some small issues now that we have been in our home for 8+ months but that is to be expected with any new home. We get loads of compliments on our layout and design. If choosing a builder all over again, we wood still go with Parkwood.

We are building in Riverside St. Albert. Our main point of Contact has been RANDY HIEBERT. He has helped us through every step with patience and understanding. He has been a great assets. This is our first ever home and he has made the process as painless and smooth as possible. Any pump in the road we came across , he was right there helping us through it.
The whole company has been very welcoming and very helpful and willing to answer questions at any time.
Also wanted to say working with Jill St. Peter was a very wonderful experience. Never Felt rush and valued her opinion. She made the whole experience with picking selections very simple and not overwhelming at all.
I have and will keep recommending Randy and the rest of Parwood's team.

I was so happy at the beginning but things were changed so badly at the end and not happy with Post services, sometime inexperience handy men are coming to creating various kind of stories , everyone is throwing the ball on other's court , no one is ready to take the responsibility

I am beyond frustrated with Parkwood! Buying a new house should not be this stressful! So buyers beware! If you notice, all the “10/10” are for sales experiences. They will sweet talk you and after they have your money, it’s downhill.
Ok. We got our 2016 and still have outstanding items...even after chasing their warranty department.
Our Rough grade is still yet to be done (after they failed it in 2016). Everytime I called or emailed, they never know what’s going on or when it would be done. They blamed the landscaper, even though my contract is you not them.
- infloor heating not working. After the first winter they sent someone to check it, that didn’t work so I emailed them again and they just ignored my message.
For some other items like plumbing and electrical I had to call their subcontractors directly because
these people weren’t getting anything done.

My advice will be not to deal with this company but if you must take this risk, make sure you use your own lawyer!!!

As first time home buyers and builders, Randy answered all of our questions thoroughly and provided insight, alternatives, and recommendations for us. He was enthusiastic, organized, and extremely easy to work with. Randy was open and honest with us from day one. He kept us within our budget and was realistic with the cost of all upgrades. We always left our meetings with a smile on our faces. We would highly recommend Randy to other potential home buyers.

My husband and I strongly recommend Randy Hiebert, the area sales manager at Riverside, St. Albert. We did not even thought about affording a single-family in St. Albert, but Randy was very helpful during the whole process. We are building our home here and will soon be happy first home owners.
For us, we have looked at houses and areas for almost a year, in West, South, North and SW Edmonton, looked at multiple showhomes and dealt with many sales people. For sales people, it is very important that they know what they are doing, and Randy is definitely the best we have worked with. Since we've already have a lot of knowledge in housing, we were picky when dealt with sales who didn't know what they were talking about. Randy in this case, has been really professional, and has helped us tremendously. He is very practical, we let him know our requirements, and he managed to get all we wanted in a very efficient manner.
This review is completely authentic, pardon my poor English here.

Dear Parkwood Master Builder

I am writing today as a frustrated and tired home owner. The building process was intense and difficult but overall, it was good. BUT no one told me of the things to expect after owning the house... I mean... I expect things to break and to need fixing but I didn't think it would be this difficult.

Here are a few of the items that required fixing:

1) Rough grade - I realized that my rough grade failed at the end of last year. Once this spring rolled around, I had contacted the warranty committee over and over and over again. Since July, I have been emailing the City and Parkwood. Each occasion has been met with phrases such as, "it is not our fault" or "it is in the process" or "it will be inspected in the next week (even though it was not)". I have finally gotten my rough grade and now it is October 2017. I moved in last April 2016.

2) My driveway - I have emailed in worry of a tripping hazard. Parkwood has come through and looked at this problem because I felt like it had gotten worse in the past months. It states in the new home warranty that there must be a rise of 2 inches. Mine is 1.75 inches. As per the Parkwood warranty committee, this does not need fixing because it is not 2 inches. Does this not warrant a tripping hazard though? In consult with the AB New home warranty, they have stated that it is important to review over methods of proper drainage. Unfortunately, because my rough grade certificate was not available, I could modify my property to help with drainage!

3) Wind damage - As per the warranty committee, damage caused by winds over 40 km/hour are not covered in the the warranty. (PS Parkwood has not come to look at the small damage). As per Parkwood, I am supposed to call my home insurance company in order to fix a small repair. I have called different siding companies and the response I have received is that this is an install error and the builders should repair it free of charge.

I try.... to be as patient as one can. I try to be as understanding as I can. But at a certain point, I am just frustrated with your service at this moment. Since moving into this house, I have raved how much I love this house but the service after receiving this house has been abysmal and pretty much the response I am getting is that I am on my own and that nothing will be done.