We had a recent issue with our above ground pool. Mermaid was quick to call us back and scheduled a service call within a few days. They also took the time to help us troubleshoot over the phone so that we didn't need to pay for service unnecessarily. On the day of servicing, Shaun was courteous and knowledgeable. He was prompt in identifying the issue, explained the set up of our equipment to optimize performance and answered our questions. We were extremely satisfied with the service provided.