We were very pleased with Mermaid's response to a problem we had been having with our pool filter. The Pool Service Manager promptly arranged for a Service Technician to look into the problem. The pool filter was quickly replaced. The Service Technician was exceptionally neat and tidy, which was important because of the medium (sand) involved. He was also very patient and methodical in performing his work, and he gave clear explanations when we posed questions. In addition to performing good work, the Technician also displayed a very good service attitude and behaviour. An altogether very positive experience. We are long-term Mermaid customers and will remain so.
- Approximate cost of services:
- $0.00
- Company Response
Hi Adele,
It makes my staff in the Pool Service Department feel very good to read comments like these. We're also proud to call you a Mermaid customer.
Thanks,
Brian, Pool Service Manager