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After visiting friends who owned a hot tub, my husband and I were hooked. So this past summer we decided to investigate and we researched different brands and types. This proved to be endless and tiring. I knew basically what we wanted, 4-6 seats and under $7000, some lights and some bubbles.
I went to a couple of stores before coming into Mermaid. I actually put a deposit on one tub at one of your competitor's. Most of my research was over the internet and I did read about a few Mermaid pool complaints. Which was why I was hesitant to come in. One day on my way back home, I dropped in quickly. I decided to price compare one last time. This is when I meet Chris. His approach was comfortable and relaxed. His was informative but not pushy, which, for me, was extremely important. He answered all my questions knowledgeably and professionally. He was comfortable when I asked about some poor reviews about Mermaid that I read online. He was honest and upfront. He found a hot tub that met all of my needs and didn't push me to buy a more expensive one, nor did he go on and on about what a "great" deal this is. I knew I was getting a good price, and I didn't need to be reminded every other sentence in our conversation about it. It was because of Chris' easy going personality and friendly face that I purchased my tub from Mermaid... well that and the price Chris gave me.
Thanks for the wonderful experience,
Julie
- Approximate cost of services:
- $0.00