We received great service from the people at Mermaid from the time we walked in their door. We bought a pool and a spa from them and were not oversold in the least. We were sold products in line with our budget, space and needs - no more.
The sales staff have a lot of integrity and are helpful. Our sales person came to visit us before the sale to assess our needs, and a few times during the installation to make sure everything was going according to plan.
From the time of or show of operations the level of service has been great. We've had a prompt response to all our needs (a faulty gauge on our pool filter and a broken LED on our spa).
The staff at the water testing station are also great and helpful. We take a water sample in every two weeks and love that it's professionally tested for no additional charge.
We've had a great experience with them. Highly recommended.
- Approximate cost of services:
- $30,000.00