Great experience at the store working with Seth (senior sales rep) to find just the right hot tub for our needs. He did a great job at giving us all the information that we requested both the day we were in store as well as those we had in follow up by email. Purchase was smooth and easily done all on our credit card. Hot tub was delivered about 4-5 weeks after ordering. The installers were professional, efficient and reasonably helpful about getting set up. Definitely need to do some reading on your own to become comfortable with management of your hot tub, although the store does seem quite helpful with aftercare including "wine and cheese" sessions where they do tutorials on hot tub care. They also do water testing for free if you bring in a sample (so I understand). Overall a great experience and I wouldn't hesitate to send my family and friends to Purewater if they were considering a hot tub purchase.
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