We finally purchased our 1st hot tub from Purewater in Sept. We looked for months and we choose Purewater because of quality and their customer service. They are very knowledgeable. Right from the 1st steps in getting information on the tubs to the delivery/installation they were great. Seth was always there either in person or via email to answer our questions. The delivery guys were great; on time, professional and knowledgeable. They don't stop once the tub is delivered. They invite you to their 'School Spa' which is very informative; a must to attend; a crash course in how to maintain your hot tub. The snacks and wine were a plus too!