Skyview Pool And Spa Ltd

Swimming Pools, Spas & Hot Tubs
1504 Highbury Avenue North London ON
Write a Review
Write a Review
HomeStars  >  Swimming Pools, Spas & Hot Tubs in London  >  Skyview Pool And Spa Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

11%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Skyview Pool And Spa Ltd

Average customer rating:
0.3 10 (3 reviews)

Sort by

Private User
Private User
Private User reviews London, ON
0/10

Client service or lack thereof

I used to deal with this pool company but stopped because of the rude, non responsive front line staff. I tried them again this year and found a friendlier more attentive atmosphere and was told they were under new ownership. Very soon it back to the same rude, dismissive service.
I went in this week looking for a new vacuum head and asked for assistance. The gentleman suggested a type of vacuum head and I purchased it on his recommendation. It did not do the job and would not even pick up small leaves. I reverted back to my old vac head and got the pool cleaned.
I took it in today and was confronted with a perfect business case study of what NOT to do in customer service.
I explained my situation. He looked up my account, went and talked to office staff, came back and said no, I will not return it. In the meantime he was ordering another staff member to pick up the phone and keeps talking to him about beach balls and where they were kept.
After he felt the need to take the phone call about the beach balls while ignoring 2 warm bodies at the counter he came back to me, made no eye contact and said “ No, I am not going to return this.” From here he “dismissed” me and turned to another customer and and asked how he could help. I asked his name and he incredulously held out his hand for a shake as he said “Ryan.”
Make no mistake. At this point in time it is not about $15 dollar inoperable vacuum head recommended by a staff member. At this point in time it is amazement that this person holds a management position and that this place is still in business.

Was this review helpful?
Mike in London
Mike in London
0 reviews London, ON
1/10

Customer service

This store has bad customer service, tries to up sell, many of the employees lack the proper knowledge. The manager is very unpleasant! I will no longer be shopping here!

Was this review helpful?
larry in london
larry in london
1 review London, ON

First Review

0/10

rebuilt pool and new patio

In the fall of 2005 Skyview rebuilt my old pool, including a new concrete patio. Replacing the hardware was fine, but the patio has had cracks appear after every winter and sand has leaked from under the concrete to form a ring under the liner at water level. Earl (the owner) has refused to take responsibility; insisting that it must of beem something I had done, or the pool had a leak and I lost water.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.