King size bed installation and service
Basically got a king size bed 4 months ago. I paid for the driver to installed the bed. 4 months after I bought the bed bottom frame twisted along with the slabs on the sides. They came to repair it. It was wrong size and the bed is still in terrible shape. They dont believe us that the driver mess up. We ask for a new bed and they flat out refused. Still ongoing process after over 2 weeks. I talked to the owner Eric and he flat out laugh at me. Terrible customer service. We just want what we paid for. Very disappointing been going to parks for several years. Today they were supposed to come and fix the bed. They saw our reviews to them and I cancelled their appt today cause my daughter went to the hospital. The owner called me up and based on your reviews they are not going to fix it because it's not reflective material. Very classy calling me at the time my daughter at the hospital. Karma goes around comes around.
- Approximate cost of services:
- $500.00
- Company Response
The customer told us his wife broke the bed when she jumped on it. Even though this should not have been warrranty we were prepared to take care of him and fix the bed, giving him new rails and slats. We also build a reinforced center support so his wife could jump on the bed in the future. Now he writes a negative review about us.