Park's Furniture

My husband and I purchased a living room set from Parks Furniture about 14 months ago and the back frame of the couch snapped. We have not been ruff with the couch. I called Parks to tell the what happened and the woman who I spoke to first laughed at me and then proceeded to tell me that I was her 3rd call today complaining about broken furniture and that it was my problem not hers. What great customer service! I will never go back there again!