Lock Surgeon

I called these guys yesterday to inquire about having a mul-t-lock hardware in my door. They said that they need to send a technician to see the door first. Today, the technician showed up with a new lock (which I did not ask for)in his hands; then he presented a bill for $133 as service call fee that they normally charge but nobody from their office mentioned that to me when I called them. Then I made another phone call to their office in Edmonton and Rita (Office's manager) very rudely said that it's was my fault for not asking if the charge a fee for a home visit. How on earth, would I know what to ask if the other party did not warned you or mention to you about additional fees.
I don't know who is the owner of this company but it's time to think of having a new Office's Manager. I never felt so bad treated as a customer as with this lady.
I would never recommend this company to anyone.... Lesson learned. Please do yourself a big favor, look for companies review before you call any service company.