Great service. Had lock surgeon install new locks on my house in Calgary. After about 6 months I came home and was locked out because the handle would not open. It was 8 at night and snowing. I called there on call service and found out they had no technicians available asap to help me. It was going to be 11 at night till they could get there. I accepted the time slot and was waiting no more then 15 minutes when I got a call from one of the managers. He said that his dispatcher called him and was informed of the situation. He let me know that he was just finishing up a meeting and would be on his way to help. About 45 minutes later he showed up, got me into the house and made a little adjustment to my door hinges that had caused the lock to get jammed. He did not charge me but rather thanked me for calling in and letting them help me. Thank you so much Josh.