This is by far the worst company I have EVER dealt with. They are Rude / Careless / NOT PROFESSIONAL. I'm not sure if they have any formal training. PLEASE PLEASE PLEASE do yourself a favor and find another company. Read the other Google reviews. THEY WILL CHARGE YOU FOR CALLING THEM. DO NOT HAVE THEM EVEN COME TO YOUR HOUSE FOR A QUOTE, THEY WILL CHARGE YOU FOR NOTHING.
Be very careful when you ask for a quote. We asked for a quote & were told $149 for visit + labour. Turns out the job was priced per piece & could have been easily calculated & told on the phone. When guy arrived he said the cost would be over $800 for our job; we had to decline. So we paid $149 for a guy to come to our house and then go away. It would've taken seconds to give us a proper quote on the phone. but I suppose Lock Surgeon would not have gotten our $149 that day. Thanks for nothing.
Charged $125 for visit. $60 for labour, $20 for shop supplies and $45 for the part he replaced using a screwdriver. Didn't have the part in his truck and had to go to Calgary for the part. He fiddled with it and said it worked fine. When he left I tried to lock the door and it wouldn't lock. He came back took it apart and found a screw inside the part. I checked for the part online and Home Depot sells it for $12. No shop supplies were used. They charge for use of tools twice on their receipt.
$290 dollars to replace a $12 part.
Three times as much as it should have cost. Took six hours to do a simple job that required two trips back to the shop. Even then, the job was not completed. I sent him home. Lesson learned the hard way. Stay away from this company!
Be aware of the calling charge fee $150. I paid $336 just to fix one lock 'cuz it won't turn outside. They won't tell you about the calling charge fee after the service. I ask them how much does it cost to fix the lock before they do anything else he told me $70 per lock he said $150 included service charge. BUT after the service when he gave me the bill it's $336!!! There is a calling charge $150!!! It's okay if they make u aware of that calling charge when u called them.
I was charged $300.00 to re key 2 locks on my business. I thought I would give them a shot cause they were doing a job at the building beside me. The service guy charged me $150.00 to drive across the parking lot. I had another lock company in Spruce Grove do 6 re key's for less than that! I guess that is why they were too busy and after reading the reviews on Lock Surgeon, shame on me! I will let everyone in my peer group know about this experience.
over seven hundred dollars for a new deadbolt and door knob . Not an emergency installation -price not discussed until after installed. Buyer beware with this company. Customer service was unapproachable and did not care. Even worse than the installation which left door jam cracked and door unable to close properly.
Really a 4 dollar key is gonna cost you 8.35 !!! Called ahead to find out if they could cut a key and was assured it would be no problem but got there and was told they couldn't and they were going to charge double what a regular key costs anywhere else !!
Drove in from 50 km to get keys cut, got home and found out keys cut on wrong blank. When I phoned them and reported problem, their reply was bring them back. When asked about the driving time and expense to return keys, reply was not their problem. Deal with these losers at your own risk.