Spring Home Heating & Cooling Systems Inc

A few weeks back, I dropped into my neighbour’s place. It was a cold morning, about -21C, and her furnace had been out for just over a day. She explained to me that she had contacted her gas supplier who had put her in touch with a furnace company. A repair person had arrived shortly thereafter, but he did not have the parts required for a repair. He ordered up the parts, estimated the cost of repair to be approximately $300, in addition to the $125 call-out fee she'd already paid, and also arranged for a salesperson to come give her a price for a new furnace. Some of the things my neighbour said did not seem quite right and I suggested she contact Cy at Spring Home Heating for a second opinion.

She was a little reluctant to contact anyone one else, so I called Cy and asked if he’d be able to come over that day if needed. He said he’d find a way to fit us in and also asked if my neighbour needed any extra heaters to tide her over.

Well, I stayed with my neighbour until the first estimator had come and gone. His estimate seemed a bit high and his recommendations did not sound quite right. I spoke to my neighbour and managed to talk her into letting Cy come over. He was there within 2 hours with electric heaters in case they were needed. I showed Cy around the furnace room and discussed the situation. The failed furnace was 50 years old. The cold air return had been partially crushed, the exhaust stack was flimsily attached to the chimney. On top of that, there was a 9-year-old water heater that had been placed tightly against the old furnace. The pipes and exhaust to and from the water heater looked like a jigsaw puzzle. The exhaust stack was actually connected to the same stack as the furnace and looked ready to fall off. Cy and I then went back upstairs to discuss the situation with the owner.

The original estimator had said the water heater would be moved at no cost using existing material. The water heater as installed, however, did not meet code. Intake and exhaust stacks would have to be changed. Cy took that into account, suggested a complete change of water heater companies. He also suggested a larger furnace than the first estimator, something I had asked the first company about. He left about an hour or so after his arrival and left the electric heaters behind, no strings attached.

My neighbour was still thinking about paying for the repair and waiting a few months before using the first company to do the replacement. However, as we reviewed the quotes and recommendations, she decided that Spring was the way to go. Better furnace, new rental water heater, guaranteed next day installation, all for a lower price. More importantly, Cy had done a thorough job assessing the situation and my neighbour was confident there’d be no hidden expenses.

Next day, Randy and Wilson showed up. Wilson had done an install at my home the year before and I was pleased to see him. I have yet to meet anyone at Spring who has not been great. The two of them introduced themselves to my neighbour, explained what would happen, laid out a bunch of protective cloths and got to work. My neighbour really appreciated their hard work and repeatedly told me how nice they were. The install wasn’t easy. Randy and Wilson started at 10 and wound up at about 8 that evening. By the time they were done, my neighbour not only had great new furnace and water heater, she also had a lot more space in her furnace room now that the plumbing jigsaw had been removed. The install looked very professional.

Randy and Wilson then ran us through the paperwork. That is when the only glitch occurred. The contract for the water heater rental did not seem quite right. I recommended that my neighbour not sign until that bit was checked out. Next day we spoke to Cheryl at Spring Home Heating. She listened to our concerns, looked into them, explained exactly what was occurring with the rental and basically made everything right. That was important because my neighbour is on a fixed income and cannot afford surprises. Rest assured, she did not get any surprises and she has nothing but good things to say about Cy, Wilson, Randy, Cheryl and the whole team at Spring.

I have used Spring and have recommended Spring to friends and neighbours. Spring gives good advice, does great work and is competitive on price. To Cy, Cheryl and everyone at Spring, Thank You.