****
UPDATE:
Just over a year after the furnace was installed a small component failed that prevented it from heating. The timing could not have been worse. It was late in the evening in late October and I was having all the windows at my home replaced. I managed to get through to Spring Home at about 8PM and they arranged for an engineer to come out that night to get the furnace up and running.
A huge thanks to George and especially Kevin for being away form his family late at night to make sure my family was comfortable.
Exceptional customer service.
****
Spring Home installed a new AC and furnace combination for me about 12 months ago. There were some issues with the installation but Cy and George did go the extra mile to ensure that everything was corrected which I greatly appreciate.
One issue that cropped up was a rattling noise when the AC is running. Spring Home were unable to identify any problems with the equipment. In the end I found that it was a water pipe that rattled when the fan reached a certain speed. I notified Spring Home and they sent someone out to secure these pipes and now the rattle has disappeared.
- Approximate cost of services:
- $13,000.00
- Company Response
Hi Davi, Thank you for taking the time to post the review even 12 months later. Take care !