needed a furnace repair on a 2 yr old unit that Arpi's had initially installed. happy with the work but not with the price charged for labour. $125 for diagnostic and another $466 for replacement of 3 parts (parts were covered by warranty). tech was here for 2 hrs and even factoring in another 1 hr for travel time amounts to almost $200 per hr which is unreasonable in my mind. had expected maybe $100 - $125 an hour. unfortunately did not get a quote for labour before work was done. arpi's mgmt was not open to any reduction in the charge.
- Approximate cost of services:
- $590.00
- Company Response
As has been discussed with Mr. H. earlier in February, all charges were reviewed and appropriately applied. The extended warranty on Mr. H's equipment was not valid due to lack of maintenance and thus charges were applicable. We appreciate the feedback. Thank you. Arpi's.