I stopped by this morning since we had the truck, phoned from parking lot, said I needed sand for my filter, explained which filter it was and asked how much sand. They said 4 bags. This was between hold sessions. The phone call lasted over 18 minutes with just about 3 minutes of dialogue. I was on hold for 15 minutes. Walked to the window and saw 4 or 5 people just standing around inside. Someone came outside to help someone else, and I explained the situation. Said I was still on hold. Finally someone took my call, I ordered 4 bags of sand and offered to pay using my credit card and pick up the sand after I paid. They refused and said they needed two hours notice. The parking lot was empty for cryin' out loud! Only one other person drove in to pick up or drop off, then left. What a waste of time and energy. Terrible service.
- Approximate cost of services:
- $100.00