At the store I feel like I got a little bit ripped off. The product that was sold to me was supposed to be a premium quality and nice long pieces. When the wood got delivered, most pieces were no more that 2 feet long and it looks quite cheap all laid out. Also, the floors scratch VERY easily. I cant even vacuum the floor for fear of scratches. I now walk though my house on my tip-toes at all times and am very paranoid so as to not waste my $3500. The company will do nothing about this. On the flip side, Yuri (the installer) was fantastic. He did a great job and stayed late to finish so I wouldn't have to take a 2nd day off work. Thanks Yuri! But, I will not buy from them again.
- Approximate cost of services:
- $3,500.00
- Company Response
We're sorry to hear you are not completely satisfied with your purchase, but we would need a few more details of the product and why you feel it is not up to your standard. Was it a laminate floor, hardwood or other? Did you contact our office with your concerns? We've received no such complaints in the last 2 months that I can recollect.
Please gives us the opportunity to assist you.