Classic Fireplace & Bbq Store

Fireplaces
65 Rylander Blvd Scarborough ON M1B 5M5
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Classic Fireplace & Bbq Store
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98%

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Reviews by rating (past 12 months)
Best of 2017 winnerBest of 2017winner

Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.9 10 (167 reviews)

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Irene
Irene
1 review Toronto, ON
10/10

Installation of Valor fireplace

Classic Fireplace installed a Valor fireplace this spring at my place. We are very happy with the process and the final product. There was demolition involved of the massive stone works surrounding the previous wood fireplace. From initial contact with Josh, the owner to Edward, the salesperson, to the demolition team and finally the installation team. Everyone is professional and fast. Special thanks to Edward, who answers my many questions and is very nice from start to finish. Thank you for a job well done

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Company Response

Thank you so much for taking the time to share your positive experience with Classic Fireplace. We are very glad that you are pleased with the result, and that the process was an easy and enjoyable one for you. We look forward to working with you again in the future. Thanks so much.

Private User
Private User
Private User reviews Whitby, ON
10/10

Top Notch Service with Edward!

We purchased a Napoleon Prestige 500 from Classic Fireplace. We worked closely with Edward who was by far the most pleasant, professional, accommodating and kind person ANYONE could deal with—Edward was patient, took time to answer any questions and ensured a smooth process from purchase to delivery.

We also dealt with Thang the warehouse manager who was an absolute pleasure to deal with as well. Thang was beyond accommodating in ensuring our bbq was delivered on time and without any incident amid lockdown concerns.

The service at Classic Fireplace isn’t just good customer service—they’re just good-hearted (and knowledgeable) people who have a passion to help others. Edward, Thang and our delivery techs were consummate professionals who at their core are kind and have a real desire to help others and support their customers.

I will not buy a bbq at any other place than here.

Thank you Edward, Thang and the amazing team at Classic Fireplace!

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Private User
Private User
Private User reviews Toronto, ON
10/10

BBQ

I bought a Napoleon BBQ from the Rylander location. No pressure sales, great service, highly recommended. The delivery men were outstanding and took the time to explain everything. Service provided is superior to what is offered by any of the big box stores. I am a satisfied customer and will not hesitate to recommend this business.

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Company Response

Thank you so much for you comments, we are so glad that you are pleased with both the product and the service. We look forward to working with you again in the future.

Ian
Ian
1 review Toronto, ON
10/10

Gas Fireplace Installation

Dealing with Edward at the store was a pleasure. He is professional, kind and courteous. He answered all our questions and provided the solutions we were looking for.

Also, have to mention the installer Steven. Extremely passionate about his work, professional, very responsive and knows exactly what he’s doing. Didn't have to worry about anything while he was here as he is very detailed oriented and made adjustments where necessary.

I highly recommend Classic Fireplace to anyone in the GTA that is looking for gas fireplace installation, BBQs and gas line service.

Ian

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Company Response

Thank you very much for your kind words. We really appreciate you taking the time to share the positive experience you had with Classic Fireplace. We are so glad that you are happy with your fireplace and the experience you had and we hope to work with you again in the future. Many thanks

Mary
Mary
2 reviews Toronto, ON
10/10

VALOUR G3.5 GAS FIREPLACE INSERT-CLASSIC FIREPLACE AJAX LOCATION

Had been trying for months to have this fireplace installed with another company that was supposed to be good. Never returned calls, or emails. Then we decided to go to Classic Fireplace in Ajax. Terry was amazingly helpful, eager to come and see our fireplace. He easily found solutions to a "small" issue. He put us at ease and had the best install team sent to our home. Steve and Shaun- not enough that I can say - you were on time, you made it all look so easy, tidy, clean, amazing work. Thank you for doing your job so well. We are so happy with our fireplace, of course we used it immediately. You want or need a fireplace, go see Terry and his team in Ajax, you won't be disappointed. Don't waste your time going to anyone else!

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Company Response

Thank you so much for taking the time to share your positive experience with our Ajax location and Terry, as well as our great install team Stephen and Shawn. We appreciate you choosing to work with us on your project and we look forward to working with you again in the future.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Excellent Fireplace

My husband and I were extremely pleased with the conversion of our old brick wood-burning fireplace into a beautiful stone gas fireplace. The workmanship was excellent; the guys were very pleasant to have in our home; and they kept the space as clean as possible.

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Company Response

Thank you so much for taking the time to write such a positive review. We are so pleased that you are happy with your new fireplace and that you enjoyed your experience working with us. Many thanks.

B and B
B and B
0 reviews Toronto, ON
10/10

A great experience overall

In the early winter 2020 (of all years), our fireplace stopped working. It was time to replace it. After a consultation with Babz, we arranged a consultation with Josh. We learned that our old fireplace was over 20 years old. Josh shared a brochure with some sample models and we selected a model and design that we liked for our home.

The next steps involved coordinating paperwork between our condo manager and Babz, who is so kind and pleasant to work with. She had everything in order!

When it was time for Stephen and Shawn to remove the old fireplace and install the new fireplace, everything went smoothly. They worked diligently and independently and well together. They followed all safety precautions and wore PPE. Before they left they provided a detailed overview about how to use the new fireplace, digital thermostat, and reassured us that a technician would return for annual maintenance and cleaning.

Overall it was a great experience working with all team members of Classic Fireplace, and this is why we have given a 5-star rating!

–B and B

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Company Response

Many thanks for writing such a glowing review, we really appreciate it. We are so glad to hear that you are happy both with both the product and the service. With the weather in the next few days it seems you got it at an ideal time! Many thanks for choosing to work with us. We look forward to working with you again in the future. Give our service department a call when you are ready - you can reach them on 905 686 3666 and we recommend you do that every year or so. This time of year we are much quieter than in the Thanksgiving - Christmas period.
Many thanks

karen in Toronto
karen in Toronto
0 reviews Pickering, ON
10/10

Gas Fireplace

Last November when my gas fireplace stopped working, a good friend recommended that I contact Classic Fireplace for servicing. I knew the fireplace was old and that parts were scarce, so when the technician took a look inside and told me that the base was cracked, I realized it was time to have it replaced.

Shortly after, Terry Ryan came over to take a look at my fireplace and helped me to choose a new one that would fit perfectly. I was delighted to find out that the service call I paid was taken off the balance of my new fireplace. It might seem like a little thing but I felt like it just added to the positive experience.

Last week Steve and Shawn came do the installation, and in the process of doing so, they found that my old fireplace had some very creative venting issues, plus it had not been installed to code. Scary! It took them a little longer than expected but they didn't rush the job, they took their time to make sure it was done right. In fact, Steve came back a few days later to do a couple of touch ups and it looks amazing.

Terry, Steve and Shawn were professional, courteous and there is no doubt in my mind that they really care about the job they are doing. I can't recommend them enough!

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Company Response

Thank you so much for taking the time to write your glowing review. Nothing makes us happier than a satisfied customer! Many thanks for choosing to work with Classic Fireplace - we look forward to working with you again in the future.

Private User
Private User
Private User reviews Ajax, ON
10/10

Excellent!

We purchased a new gas fireplace from Classic recently. Terry was extremely informative and very helpful in selecting a fireplace for us that we would love and was within our budget. Today was installation day and we couldn’t be happier. Dwayne and his son, Kyle, were pleasant and professional. They wore masks the entire time in my home and left their work area spotless before leaving. Once complete we were given instructions on use, battery replacement and glass cleaning. The fireplace is gorgeous! The whole experience was terrific. Thanks to Terry, Dwayne and Kyle on a job well done.

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Company Response

Thank you very much for the review, it is much appreciated. We are very glad that you are pleased with both the service you received and the fireplace and we look forward to working with you again in the future.
Many thanks.

mikedaprile in Toronto
mikedaprile in Toronto
1 review Toronto, ON
10/10

Fireplace insert installed

These guys were AWESOME!! Very friendly staff, high quality products at reasonable pricing and exceptional installation! Would recommend these guys to install your fire place any day of the week!

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Company Response

Thank you so much for sharing your positive experience. We appreciate you taking the time to write a review. We are so glad that you are pleased with your fireplace and we look forward to working with you again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL.
We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels.
Accessories including tool sets, screens & wood holders.
BBQs, Smokers, charcoal grills and accessories!
We are open for business and we are following all Covid-19 regulations.
416-283-2783

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.