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96%

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Reviews by rating (past 12 months)

Reviews for Classic Fireplace & BBQ Store

Average customer rating:
9.7 10 (60 reviews)

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Anthony from Old Toronto
Anthony from Old Toronto
6 reviews Toronto, ON
10/10

Amazing service, knowledgeable staff

The staff at classicfireplace is knowledgeable, and willing to go above and beyond. They knew everything about the specific hard to find european firestove we wanted. Bruce especially was super helpful, and great to work with (even when dealing with a particularly difficult complaint from my spouse). I would definitely recommend and will come back.

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Company Response

Thank you so much for taking the time to share your experience- we are so glad to hear it was a positive one. We look forward to working with you again in the future.

Drew in Toronto
Drew in Toronto
0 reviews Whitby, ON
10/10

Gas fireplace purchase and install

I recently purchased a direct vent gas fireplace and had it installed in my basement. This was a smooth, stress free process beginning with the home visit and quote from Josh. Following this I liaised with Terry who was able to expedite the install date and answer my technical and framing questions over the phone. The installation team (Steve and his assistant) were extremely knowledgeable. They placed mats and neoprene runners throughout the basement to protect my flooring were and the clean up exceeded my
expectations.

I would definitely recommend Classic Fireplace and hope to have them replace my older upstairs fireplace in the future.

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Company Response

Thank you so much for taking the time to share your positive experience with us, we truly appreciate it. We are so glad that you are pleased with the work we did for you and we look forward to working with you again in the future.

Julie in Toronto
Julie in Toronto
0 reviews Toronto, ON
10/10

Best service and experience

I could not be happier with our experience with Classic Fireplace. We met with Terry at the Scarborough location who was personable and friendly. He spent a lot of time with us to tell us all about gas fireplaces, showed us the different options and explained his recommendations. Josh then came to our house and was able to work around our busy schedules to conduct his assessment and finalize the quote. He gave us some great advise in helping us choose the surround for our fireplace which we are very happy with. Next Steve led the installation of our new unit. The installation guys went above and beyond in terms of service and the quality of their work was excellent! They were able to install the gas lines in such a way that they are very discrete. Steve then took the time to explain everything to me including how to work the remote of the fireplace and explained things about our BBQ (even though we didn't purchase the BBQ through them). They were friendly, professional and courteous! I would not hesitate to recommend Classic Fireplace to anyone interested in a fireplace or BBQ.

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Company Response

Thank you so much for taking the time to share your experience with Classic Fireplace here. A recommendation like this is the greatest compliment we can receive and we really appreciate it. We look forward to working together again in the future. Many thanks.

Al in Scarborough
Al in Scarborough
0 reviews Toronto, ON
10/10

Purchasing and delivering a Napoleon Pro 500 BBQ and a The Green Egg

Well, I am the type of person that likes to do my research when buying any product, That being said, I purchased a Napoleon Prestige|| from this same store 17 years ago and this unit still works today. We have larger parties now and decided it was time to upgrade our BBQ. After 17 years I know a new ownership has been changed after speaking with Bruce at the store. He told us everything we should know about both of our new purchases - warranty and rebates that were available and BBQ tips. Very professional and knowledgeable.
Note some other stores did not tell us very much which made us go back to Bruce at the Rylander dealer store and made our new purchases.
Delivery and assembly staff John and Zach (gas line installation guy) are very professional and very kind - spent detail time explaining the new BBQ and The Green egg. These these guys are all fantastic and very helpful with all kinds of helpful information.
Gas line installed by Jake was done very clean and exactly what we wanted.
We are very happy with our purchases and the customer service at the Rylander store and would definitely highly recommend it for purchases.
We are planning to make other purchases with them in the near future.

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Company Response

Thank you so much for taking the time to write a review. We truly appreciate it and are so glad that you are pleased with the service and products you received from us. We hope to see you in our showroom again soon.
Many thanks

Robert
Robert
0 reviews Ajax, ON
10/10

Calor gas insert

Dave at the Pickering location was very knowledgeable and patient answering all our questions. We had an old wood burning stove insert with brick surround which looked horrible. The crew showed up on time, were polite, courteous and very hard working. We are amazed at how good the insert looks and performs. Dave recommended a contractor they work with that finished off the masterpiece by adding new stones and mantel. We would highly recommend this company (before and after pics)

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Company Response

Thank you so much for taking the time to write us such a glowing review, we truly appreciate it. The Valor inserts really are tremendous units & yours will serve you well. We look forward to working with you again in the future.

Sue
Sue
2 reviews Oshawa, ON
10/10

Gas fireplace

Great help in choosing product from Karen at Whitby store. Installers were excellent, no mess, explained everything, noticed a small defect, ordered replacement. Even put back the eavestrough blown down by wind! Highly recommend Classic Fireplace.

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Company Response

Thank you so much for taking the time to write us such a glowing review - there is no higher compliment. We are so glad to hear that you were happy with the service you received from Karen and the team. We look forward to working with you again in the future. Thank you so much for choosing Classic Fireplace.

Jen in Edison
Jen in Edison
0 reviews Toronto, ON
10/10

Gas Fireplace Insert

Absolutely the best service and quality around! I couldn't be happier with every step of my interaction with Classic. Started this process knowing nothing about a gas insert and right away the staff were incredible. Met with Terry on the showroom floor who explained the process and options. Next Josh came to the house and gave a quote specific to our unique gas fitting situation. Within 2 weeks, Steve and Rick were at the house installing our new unit. Professional, friendly and clean! These guys appreciate quality work and it shows in the job that they do. Babz even makes invoicing painless. I wish I hadn't waited so long! I would definitely recommend Classic Fireplace.

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Company Response

Thank you so much for your kind words Jen. I can honestly say that you were a joy to deal with & we are so pleased that you were so obviously excited with the finished fireplace. It looks amazing!!! You picked the perfect winter to have a fireplace installed - mid April and you can still get great use out of it! Thanks for taking the time to recommend us and we look forward to working with you again in the future. All the best from the team here at Classic Fireplace.

Private User
Private User
Private User reviews Toronto, ON
10/10

Linear Gas Fireplace Purchase and Install

Professional and custom solution to my heating problems. Everyone I dealt with from the very beginning to the end was professional and knowledgeable and really listened to my unique situation. I desperately needed heat on my main floor and if possible even on the floor directly above it, and they devised a custom solution that solved both. Doesn't hurt that they made it look amazing too. Can't say enough good things about these guys... And I don't normally we write reviews.

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Company Response

Thank you so much for taking the time to review your experience with Classic Fireplace - we truly appreciate it. We are so glad that we were able to find you a practical and attractive solution to your heating problem. Thank you for choosing Classic Fireplace and we look forward to working with you again.

G. M. Toronto in Scarborough
G. M. Toronto in Scarborough
0 reviews Toronto, ON
9/10

Valor Fireplace Insert

I am impressed with the CLASS in Classic Fireplace, from owner Josh to salesman Bruce to technical wizard Stephen. My 1940's home is now toasty warm with a glowing fire for great ambiance. They are genuine, professional and patient with their clients. After the install I was disappointed with the flame so Stephen was dispatched. I appreciated the follow through. These units come 'factory ready'. Commendations to Stephen for going above and beyond (even contacting the B.C. engineers who make the product) and a few simple teaks to the air flow and voila
I have a great orange flame. Score number one in customer service.

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Company Response

Thank you so much for taking the time to write your review. A positive review really is the greatest compliment we can receive.We are so glad that you are happy with the fireplace and we look forward to working with you again in the future.

John in Pickering
John in Pickering
0 reviews Pickering, ON
10/10

Awesome from sales to install

We moved and purchased two new gas fireplaces from Classic. Josh, Edward, Babz and both install crews were fantastic. This is our second time purchasing from them. They are pros. We could not be more pleased!

John

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Company Response

Thank you so much for taking the time to write a review -recommending us to others truly is the greatest compliment you can pay us. We are so pleased to hear that you are happy with your fireplaces & we look forward to continuing to take care of your fireplace needs in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & BBQ Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL. We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels. Accessories including tool sets, screens & wood holders. BBQs, Smokers, charcoal grills and accessories!

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
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