HomeStars
BBQ Equipment & Service
Classic Fireplace & Bbq Store
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.8 10 (85 reviews)

Sort by

Steve from Brooklin in Whitby
Steve from Brooklin in Whitby
1 review Whitby, ON
10/10

Excellent Service & Support

I have to comment on the excellent sales and service that I received during my recent purchase of a Napoleon Gas BBQ from the Classic Whitby store. The sales person had good product knowledge and was able to answer all of my questions. The transaction was conducted efficiently.
The 3 gentlemen from the Whitby store who came to deliver the BBQ obviously knew their product and had the installation process down pat. They updated the quick disconnect natural gas fitting and explained the operation of the BBQ to me. They cleaned up the work area and shined the BBQ before they left.
I highly recommend this company will certainly be dealing with them for my future fireplace and BBQ needs.

Was this review helpful?
Company Response

Thank you so much for your glowing review. We are so happy to read that you are pleased with the service that you received from us and hope to work with you again in the future.

Dream Fireplace in Scarborough
Dream Fireplace in Scarborough
1 review Toronto, ON
10/10

DREAM GAS FIREPLACE!

It all started while stopping for a quick bite. We happened to wander in the Scarborough store to do some research. Terry welcomed us and listened to our goal of replacing an old non-functioning wood fireplace with a new insert. We were shown around to see what Classic Fireplace had to offer and in no time an appointment was arranged for Josh to come over for an evaluation and quote. On that day Josh, being the Engineer he is, was very easy to understand and listened to our hopes for something new, not to mention affordable. He guided us towards thinking about a gas fireplace instead, further adding value to our home and a welcome update. We set a date. His crew, Dwayne and Kyle came to take care of us and in no time we beamed at how beautiful it looked. Their expertise was abundant, answering more questions so politely. And tidy too! Steven made a return visit to further assist us. We are so glad we popped in that day after lunch. We recommend them whole heartedly. Congrats guys - well done!!!! The DeGrace's

Was this review helpful?
Company Response

Thank you so much for sharing your experience, we truly appreciate it. We are so glad that you are happy with the service you received from us and we look forward to working with you again in the future. Many thanks for choosing Classic Fireplace.

Private User
Private User
Private User reviews Oshawa, ON
9/10

Gas fireplace install

Classic Fireplace & Bbq Store
416-283-2783
65 Rylander Blvd.
Toronto
ON
M1B 5M5
CANADA

Friendly knowledgeable staff right from the store to the professional installers. Happy to answer questions as they came up. Fast installation process including job clean up. Very happy with end product.

Was this review helpful?
Company Response

Thank you so much for taking the time to share your experience with us. We are glad you enjoyed the service you received and we look forward to working with you again in the future. Many thanks for choosing Classic Fireplace.

Niki in Whitby
Niki in Whitby
1 review Whitby, ON
10/10

Wood stove installation

We just had a Morso wood stove installed and it is even better than we expected. We were so pleased with every part of the process from viewing the model in the showroom to the initial site visit and installation - everything went so smoothly! We were very impressed with the individuals that did the installation - they were professional and tidy and they gave us some very useful information on how to properly use the stove. We've only had it for less than a week and we've already used it several times - it's a great addition to our home! I would 100% recommend the Classic Fireplace and BBQ store!

Was this review helpful?
Company Response

Thank you so much for taking the time to review us. We are so glad that you are happy with the service and the fireplace that you chose. We look forward to working with you again in the future.

James in Sunderland
James in Sunderland
1 review Sunderland, ON
10/10

our new gas fireplace

We are so pleased with the Heartstone gas unit and all the staff at Classic they where always professional and friendly and got a tough job done .
Also from my first conversation with Babz and the visit with Josh and Steve and Rod we could tell we had chosen the right company to do this work for us. No upcharging, no mess left behind! First Class all the way if you deal with this firm I know you will be pleased

Was this review helpful?
Company Response

Thank you so much for taking the time to share your experience. We are so glad that you are pleased with the results - the stove does look absolutely beautiful. We look forward to working with you again in the future. Thank you for choosing Classic Fireplace.

Drew in Toronto
Drew in Toronto
1 review Whitby, ON
10/10

Gas fireplace purchase and install

I recently purchased a direct vent gas fireplace and had it installed in my basement. This was a smooth, stress free process beginning with the home visit and quote from Josh. Following this I liaised with Terry who was able to expedite the install date and answer my technical and framing questions over the phone. The installation team (Steve and his assistant) were extremely knowledgeable. They placed mats and neoprene runners throughout the basement to protect my flooring were and the clean up exceeded my
expectations.

I would definitely recommend Classic Fireplace and hope to have them replace my older upstairs fireplace in the future.

Was this review helpful?
Company Response

Thank you so much for taking the time to share your positive experience with us, we truly appreciate it. We are so glad that you are pleased with the work we did for you and we look forward to working with you again in the future.

Anthony from Old Toronto
Anthony from Old Toronto
7 reviews Toronto, ON
10/10

Amazing service, knowledgeable staff

The staff at classicfireplace is knowledgeable, and willing to go above and beyond. They knew everything about the specific hard to find european firestove we wanted. Bruce especially was super helpful, and great to work with (even when dealing with a particularly difficult complaint from my spouse). I would definitely recommend and will come back.

Was this review helpful? Yes No
Company Response

Thank you so much for taking the time to share your experience- we are so glad to hear it was a positive one. We look forward to working with you again in the future.

Julie in Toronto
Julie in Toronto
2 reviews Toronto, ON
10/10

Best service and experience

I could not be happier with our experience with Classic Fireplace. We met with Terry at the Scarborough location who was personable and friendly. He spent a lot of time with us to tell us all about gas fireplaces, showed us the different options and explained his recommendations. Josh then came to our house and was able to work around our busy schedules to conduct his assessment and finalize the quote. He gave us some great advise in helping us choose the surround for our fireplace which we are very happy with. Next Steve led the installation of our new unit. The installation guys went above and beyond in terms of service and the quality of their work was excellent! They were able to install the gas lines in such a way that they are very discrete. Steve then took the time to explain everything to me including how to work the remote of the fireplace and explained things about our BBQ (even though we didn't purchase the BBQ through them). They were friendly, professional and courteous! I would not hesitate to recommend Classic Fireplace to anyone interested in a fireplace or BBQ.

Was this review helpful?
Company Response

Thank you so much for taking the time to share your experience with Classic Fireplace here. A recommendation like this is the greatest compliment we can receive and we really appreciate it. We look forward to working together again in the future. Many thanks.

Al in Scarborough
Al in Scarborough
1 review Toronto, ON
10/10

Purchasing and delivering a Napoleon Pro 500 BBQ and a The Green Egg

Well, I am the type of person that likes to do my research when buying any product, That being said, I purchased a Napoleon Prestige|| from this same store 17 years ago and this unit still works today. We have larger parties now and decided it was time to upgrade our BBQ. After 17 years I know a new ownership has been changed after speaking with Bruce at the store. He told us everything we should know about both of our new purchases - warranty and rebates that were available and BBQ tips. Very professional and knowledgeable.
Note some other stores did not tell us very much which made us go back to Bruce at the Rylander dealer store and made our new purchases.
Delivery and assembly staff John and Zach (gas line installation guy) are very professional and very kind - spent detail time explaining the new BBQ and The Green egg. These these guys are all fantastic and very helpful with all kinds of helpful information.
Gas line installed by Jake was done very clean and exactly what we wanted.
We are very happy with our purchases and the customer service at the Rylander store and would definitely highly recommend it for purchases.
We are planning to make other purchases with them in the near future.

Was this review helpful? Yes No
Company Response

Thank you so much for taking the time to write a review. We truly appreciate it and are so glad that you are pleased with the service and products you received from us. We hope to see you in our showroom again soon.
Many thanks

Robert
Robert
8 reviews Ajax, ON
10/10

Calor gas insert

Dave at the Pickering location was very knowledgeable and patient answering all our questions. We had an old wood burning stove insert with brick surround which looked horrible. The crew showed up on time, were polite, courteous and very hard working. We are amazed at how good the insert looks and performs. Dave recommended a contractor they work with that finished off the masterpiece by adding new stones and mantel. We would highly recommend this company (before and after pics)

Was this review helpful?
Company Response

Thank you so much for taking the time to write us such a glowing review, we truly appreciate it. The Valor inserts really are tremendous units & yours will serve you well. We look forward to working with you again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL. We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels. Accessories including tool sets, screens & wood holders. BBQs, Smokers, charcoal grills and accessories!

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.