Ottawa Home Services

I had a GeneralAire humidifier installed last winter by Reliance. Although brand new, it has never worked very well. This month, it packed it in completely. Of course, it waited until it was out of warranty. I decided to try a different company to fix it so called Ottawa Home Services. Pierre came the next day. He arrived in the window of time I'd booked and phoned beforehand to say he was on his way. He diagnosed the problem quickly, a broken solenoid valve, and had the part on hand. When it was fixed, I could hear the water running through it like I never had before, even when it was new. With it set in the same place as before, the humidity in the house rocketed up so fast, I had to turn it down. Pierre said he'd had to replace a few solenoid valves on newer humidifiers so he wondered if perhaps there'd been a bad batch at some point. I wish someone from Reliance had wondered about that last year while it was still under warranty!