It really seams to me that Crown Electric is trying to take advantage of me. This small job is not nearly worth what they are charging. I was told 2 people on the phone - they sent 1 and charged more than what I was told. Took me away from my work, then I had to help them with the job. Very, very slow work. At some point you need to ask yourself ‘Where is the value that Crown delivers?’ ‘What is real service?’ The fact that Crown Electric hung up on me this morning tells me exactly what kind of Company I unfortunately chose to deal with.
- Approximate cost of services:
- $394.96
- Company Response
We are sorry that you feel you were being taken advantage of. Due to an unforeseen emergency we were unable to send two electricians. Just to clarify our conversation, two electricians or one electrician, the price is the same. Two men at a job site for 1.5 hours or l man there for 2.5 hours, the labour cost is the same. We did exceed our two hour minimum and we charge in quarterly increments, you were charged for time on site at your home.
As per our conversation prior to the installation at your home, I explained to you what our charges are for our service call and our hourly rate plus whatever parts are required to complete the installation. You did comment more than once, that being a new customer you wanted a special rate for your work that needed to be completed. Again, I did explain and say No Sir, these are our charges. You agreed to our rates and the estimated cost over the phone of the installation and we made a booking for the following morning.
According to my Electrician things went well and you were very happy upon completion of the work, up until the invoice was provided and all went sour with you after that.
As for taking you away from your work, your panel was not labelled and your help to operate the breakers helped you save costs and take half the time. We are terribly sorry you were taken away from your morning schedule at home.
We tried talking to you on the phone to resolve this problem at hand but to no avail.
Crown Electric employees do not have to take verbal abuse from anyone.
Thank you.
John
Crown Electric Ltd.