Toronto Rug Cleaning

Ben and his team were excellent. He came very promptly to pick up my rugs and returned them a week later looking great. He managed to get some tough dog urine stains out. Very professional. An excellent experience.

I had clumsily spilled a bottle of dark purple nail polish on my white wool area rug. In the midst of panic, I called multiple rug cleaning services and got some price quotes. When I spoke to Ben, however, he had offered me the best price, plus offered same day pick up and consultation. He told me he would likely need to shave the rug down to remove the nail polish, without using chemicals, to be environmentally friendly. He also helped me remove globs of the nail polish that had spilled on my granite counter, out of the goodness of his heart. He delivered the rug back to me within the week, and I barely noticed where the spill had been. I am so happy with his service, and Ben is a genuine, kind, efficient professional who I would recommend to my friends and family.

I originally called Turko Persian about getting my area carpets cleaned. I wanted a technician to come to my home to tell me if the carpet could be cleaned because it was so badly damaged. They did not provide that service and consequently I found Toronto Rug Company on line. When I called, the owner of the company Ben answered the phone and told me that he would come over that very afternoon.
The under pad was stuck to the floor, the white parts of the carpet were black, and even Ben was not sure that he could bring the carpet back to life. My carpet was very old and very damaged.
To my surprise and I think to Ben's surprise as well, the carpet came back looking like new. Ben told me he challenged his staff to put their 27 years of expertise to work.
I had two small Persian carpets as well and Ben's knowledge of where the carpets came from as well as the knowledge of where my area carpets came from was astounding.
It is hard to find companies these days that will go the extra mile but this company does. Ben is passionate about what he does and it shows in his work.
Thank you Ben, it is so nice to have my carpets back so beautifully cleaned and restored.

Incredible service and quality of work. Shag rug cleaned to near new with only a week of it being away. I would highly recommend this service for anyone who is looking to get their rugs cleaned.

These guys are AMAZING!! I was given a quote of $100 over the phone and I was willing to pay that for a quality work, but when he saw the carpet in person then he right away reduced the price to half accordingly to the job. Now that's honesty!!

Not only that, when I brought-in the carpet it had few damage and I didn't care fixing it, but when I got it back I think they fixed it, even without asking it from them or charging me extra. WOW!! They truly care about extreme customer satisfaction!!

Ben was great - very fast response to inquiry email, came to pick up my rug 2 days later, amazing cleaning service, and brought it back as soon as it was done.

Very professional, great service.

I don't normally write reviews but this guy Ben - who is my new bff - worked magic on my beautiful shiny white raw silk persian rug that had been absolutely mangled. 1) my movers packed it in this box that bent and completely stretched it to the point that it evoked laughter when people looked at it, 2) I (stupidly) had it in a high traffic eating area for two years and it had accumulated stais and deep dirt but also the fibers looked destroyed 3) a dog spilled black tea all over it, which was the impetus to call in the cleaners... I thought it was a goner, but this guy - Ben from Toronto Rug Cleaning - came by and picked it up and said he could make it like new.. I almost balked at the $800 price tag ($500 for cleaning and $300 for blocking) but he didn't take a deposit and so i thought i had nothing to lose. Ben returned it as promised. Not only did the rug shine bright like new, but his blocking process restored it to the original rectangular shape - i was sure it had been stretched beyond repair. I am not eloquent enough to explain the magnitude of the repair. If i didn't know better I would've thought he switched it for a new one.. On one side i am happy to have my rug back to new but on the other hand i feel like I was on one of those informercials that promise amazing results but you know they just doctored the before and after pic... anyways, pretty steep price but absolutely fantastic result.

I contacted Ben at Toronto Rug Cleaning to come by our home to look at a couple of area rugs we have. Ben came over the following day and we showed him our 8x10 area rug in our living room that sees a lot of traffic including our dog. In addition, we have an entryway 4x6 area rug that needed cleaning as well as repair on two of the corners. Ben took both carpets and said we would have the 8x10 living room rug back in 3 days. The entryway rug would take a couple of extra days for the repair, but he gave us a temporary rug to use in it's place. The carpets came back on time and looking like new. We couldn't believe how vibrant the carpets looked after the expert cleaning, and for the repair, we couldn't tell what corners were fixed - like new!
I HIGHLY recommend Ben - Toronto Rug Cleaning - for any rug cleaning and repair work - Excellent quality and care provided with outstanding customer service!
Thanks Ben

Last Saturday, November 15 we hosted a large dinner party - and the next morning discovered that our hand made wool carpet (that I inherited) was heavily soiled with a red wine stain larger than 2 ft sq. We did a quick google search and found this company, which we were pleasantly surprised was listed in our neighbourhood (Avenue/Dupont), and not a remote suburb of the GTA, where most services are located. We contacted the owner (on a Sunday around noon) who was happy to come over, provide a free estimate, and take the carpet away that afternoon. There was also a pink stain from a previous incident, which had run out of some bright pink yoga pants after walking home in the rain. Ben was honest that the stain may not be completely removable (the pink) but he told us he was confident he could get the wine out. For a very reasonable price the carpet came back looking new, with absolutely no visible stains. Ben delivered the carpet back to our home the following Tuesday evening, to accommodate our work schedule. THEN as he (Ben, the owner) was leaving, after we had finished paying, he informed me that our next cleaning would be complimentary! Top notch customer service at its finest. It is clear that Ben knows the secret to customer service - happy customers will spread the word, and come back with more business. Thanks Ben!

What a fantastic experience from start to finish! we needed a carpet cleaned and we researched several of the top rated companies in the GTA. Most gave a generic response, but Ben stated he would have to see the carpet to give an accurate assessment, but he provided a no cost no obligation on site estimate. He arrived at our house within an hour of our call, and within minutes I was totally at ease and confident in his professionalism. Carpets are not a job for Ben, they are his passion! He took the time to explain everything to us even going out to his van to show us several carpets of comparable quality. We never felt pressured, only well informed. His prices are very reasonable but his commitment to customer service is unparalleled! He was careful packing our carpet, and stated that he would have it back in as little as 3 days. I was skeptical...but true to his word he had the carpet on schedule, and the job he had done was magnificent. This carpet was several years old when we purchased it, and when Ben brought it into house and re-installed it, it looked brand new and was in showroom condition! I was totally blown away by how good it looked. I have been a home owner for over 30 years, and I have never dealt with a better company in any field. Ben is a true craftsman and a gentleman and I would refer him to friends and family without reservation. This is a 10 plus company!!!!