Ben did a very good job of cleaning my reversible white and grey wool rug. He also provided an underlay, which we were sorely in need of. I had to call him a couple of times to arrange both the pick-up and drop-off of my rug. For pick-up, he didn't arrive and when I called to ask where he was, he said he'd left a voice message (which he hadn't) that he'd be by tomorrow. I explained that I wasn't available then and to his credit, he did then come by to get the rug. Then on the day of drop-off, he still hadn't shown two hours after the time we had agreed upon. When I called, he said that his daughter had been sick. I sympathize but I feel he should have been the one calling - not me. The next scheduled time for drop-off went smoothly. His service would benefit from better communication around scheduling since the finished product is good.
- Approximate cost of services:
- $450.00
- Company Response
Thank you Wendy for taking the time to write a review for our company. Very much appreciated!..We do sincerely apologies for any inconveniences we may have caused you, do to some unexpected personal matters. Over customer satisfaction is of utmost importance to us and we will do our very best for this not to happen again in the future.
Kind Regards,
Ben/TRC