Maple Leaf Flooring Ltd

Floor Laying & Refinishing
4605 12 St NE CALGARY AB
HomeStars  >  Floor Laying & Refinishing in Calgary  >  Maple Leaf Flooring Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
92%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
11
1
0

Reviews for Maple Leaf Flooring Ltd

Average customer rating:
9.2 10 (31 reviews)

Sort by

Matt
1 review Calgary, AB
10/10

They supplied my heated flooring supplies and shower kit. Assisted with finding the right product and price. Very satisfied with my experience.

Was this review helpful?
Company Response

Thanks for the review Matt. Glad we could help out with getting you the right products at the right price.

JP
1 review Calgary, AB
10/10

Amazing customer service at Maple Leaf! Jensen was very knowledgeable with the products and was able to answer all the questions that we had as we were doing a renovation for our condo. Our order came in sooner than we expected. Will definitely come back for future projects! Thanks!

Was this review helpful?
Company Response

Thanks so much for this review! Looking forward to the next project with you guys

M.tran
1 review Calgary, AB
10/10

Maple leaf flooring has great selections and high quality products, endless options. Their expertise and advice helped us alot during our renovations, all the staff are very friendly, I will definitely tell all my friends and family to go here if they are going to do any renovations.

Was this review helpful?
Company Response

Really Appreciate this review and were glad to hear we could help with the renovations

CINDY
1 review Calgary, AB
10/10

We used Maple Leaf Flooring to install our floors, their customer service was impeccable. We were always greeted by one of their staff as soon as we walked in and had one-on-one service. The owner (Jensen) knew us by name and worked closely with us to find the perfect hardwood that we wanted. They covered all our large furniture with plastic sheeting to keep as much dust off as possible and cleaned up afterwards when they were finished. They were courteous, neat and did an excellent job. The have a great selection of flooring selection and installation was incredibly fast, very well done and at a very reasonable cost. I would definitely recommend Maple Leaf Flooring to anyone who is looking for a well priced flooring store with excellent service.

Was this review helpful?
Company Response

We really appreciate this review Cindy! It was a pleasure working with you and were just as happy as you that you love your new floors.

Chris
1 review Calgary, AB
10/10

We are General Contractors and have used Maple Leaf Flooring to install our floors and tile for a number of jobs now. Each time I have been more and more impressed with them. They provide a great product, install it super fast and without problems and also back all of their work with warranties. How could I go wrong? You can trust them with your next job.

Was this review helpful?
Company Response

Thank you very much for this review Chris. It has been our pleasure to be part of your team and we look forward to the future jobs with you guys!

Tracy
1 review Calgary, AB
10/10

The overall experience was amazing. Jensen who helped me choose the carpet was very informative and helpful. The installers were great guys as well. Great experience. Thanks maple leaf flooring!

Was this review helpful?
Company Response

Really appreciate this review Tracy! Choosing carpets is not an easy task so its beyond important for us to have a good selection with knowledgeable staff but most importantly professional installers because at the end of the day the installers are the guys that make us shine!

Private User
1 review Calgary, AB
7/10

In general a good work except the following:
1. lack of dust control
2. runner from the main door to the washroom not completely cover
3. poor on finishing and had to surprise and remind to do the final touch up

Was this review helpful?
Company Response

Thanks for the feedback.
We are sorry to hear that the dust control was not up to your expectations, however we did do a lot of work at your house with removing the old tiles, sub floors and sanding of the sub floor to smooth it out for new flooring. We would love to be able to provide a dust free renovation but that would be impossible with that type of work.
For the Runner piece, we are not sure what you mean and it was never brought to our attention, if you would like us to take a look at it, just give us a call and we will send someone out immediately to have a look.
With renovations of any type, there may be some areas that require return trips for touch ups so were sorry for this inconvenience.
Thank you for comments, we will definitely try harder in the future!

ruth.kisinger
1 review Calgary, AB
10/10

We had our upper level carpet and main level carpet replaced. Also had vinyl flooring installed on the main level in the kitchen/dining, front foyer and back entry.
Showroom sales staff were informative, professional and thorough.
On site installers were friendly, clean, and professional.
Would highly recommend this company to family and friends.
Their customer service on all levels exceeded our expectations.

Was this review helpful?
Company Response

Thank you very much for the nice review Ruth! Were very pleased to hear you're happy with everything, we did a major renovation at your house so were glad it went as planned and you're happy with the final job.

Dutchdecor
2 reviews Calgary, AB
10/10

I would highly recommend Vince and his team, this project was fairly large in scale and we had a very tight timeline within which to work. Overall everything ran on time and questions were addressed promptly and professionally, minor deficiency's ( which are to be expected in any job) were dealt with very quickly. The finishing of the hardwood floor is especially exceptional the two gentlemen doing the work were polite and meticulous. The flooring was original to 1958 and had carpet glue on in some areas, as well as repairs needed from where we had moved walls. They were repaired as needed, sanded, stained, and finished. The tile in both the bathroom and front hall look amazing, Vince was easy to deal with and offered great suggestions. In the back hall and laundry, we decided at the last minute (the day of installation) that we wanted to add a cork underlay to make the floor warmer and Vince was able to make that happen.

Was this review helpful?
Company Response

We really appreciate this review! Renovations has got to be one of the most stressful times for a homeowner so we try to ensure that the whole process from the initial design phase to the final installation phase goes as smoothly as possible. Vincent has been in this industry for well over 20 years now so his expertise really shows when it comes to the design/selection phase but at the end of the day the installation is what really matters and thats why we make sure our installers are qualified for the jobs needed done.

H. M.
1 review Calgary, AB
10/10

The install was fast and the 2 man crew did a great job. We had already painted and they were careful not to scratch the walls.

Was this review helpful?
Company Response

Thanks for the positive review! Carpet is a hard material to bring in the house because of its size and coarse backing so were glad there wasn't any damage to the newly painted areas.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Maple Leaf Flooring Ltd

Maple Leaf Flooring has been around since 1998 and prides itself on high-quality flooring and professional attitude. Starting a small family business with a 1000 sq. ft. store on Center St. and 12th Ave., Vincent On and his two brothers began providing customers with top-quality supplies and installations for roughly 6 years until moving to our current location in 2003, allowing us to expand our inventory and to continue making customers happy. While expanding the size of our store and warehouse the number of our clients increased as well turning Maple Leaf Flooring into a retailer and wholesaler for contractors and renovators. Our flooring specialists have an extensive library of knowledge and experience in the flooring industry. With only the customer in mind, Maple Leaf can assist in choosing the best flooring solution that ensures their needs are met.
***
At Maple Leaf Flooring we understand new flooring can be a major investment and a confusing and frustrating project. To solve this issue we employ knowledgeable staff to help you every step of the way. Our store owner, Vincent On and his brother Jensen Tran, oversee all floor installations from start to finish, proving our dedication to your happiness.

To ensure there are no misunderstandings, the whole process will be explained. Any problems will be identified and solutions made at the time of estimation to prevent any surprises. You can be sure that you are in good hands when visiting us; we will help you design and find the products that will fit your lifestyle and budget.
***
Our mission is to provide our customers with quality flooring at a reasonable price and make sure the job is done quickly and professionally. At Maple Leaf Flooring we don’t just sell you flooring, we’ll deliver you peace of mind as well.

CATEGORIES
Floor Laying & Refinishing
PRODUCTS
Countertops & Flooring, Hardwood, Carpet, Tiles, Linoleum, Travertine, Laminate, Cork Flooring, Vinyl Planks, Countertops
WEBSITE
http://www.mapleleafflooring.com/
YEAR ESTABLISHED
1998
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.