Awnings By Rolltec

Because we had our roof reshingled, we had to remove our Rolltec awning and have it reinstalled. Helen and her team provided excellent service, were able to complete the job within a day of my calling, and the two installers were polite, hard working, checked with me to ensure they did what I wanted, and explained everything clearly. I was impressed with the workmanship and the service.

It was refreshing to be able to conduct a long-distance ( >1000 miles) transaction and get what I wanted in the time frame promised. Kudos to Roman and Helen for their professionalism. I was tasked by my wife to have an awning for the front deck at our cottage prior to our grand daughter's first visit. I found Rolltec Awnings on line and emailed them asking to speak to a sales rep. Very quickly thereafter, I was dealing with Roman, the owner, via telephone and emails. I would send him pictures and we would discuss matters. I really appreciated his willingness to help me wend my way through the myriad of questions and issues I struggled with. His efforts to get my order processed, in the manufacturing queue and on a truck headed to Northwestern Ontario resulted in an on-time delivery. Helen greatly aided the manufacturing process time line by sourcing the motor required for my particular installation. During the awning installation I had to call her to resolve a question posed by the contractor. She took my call during a meeting, looked up the data immediately after her meeting and called back within 15 minutes. Great service from start to finish! And the awning.... Beautiful! Flawless engineering. Robust. Functional. A great addition to the cottage and an upward spike in our quality of life at the lake. Were Roman to ever venture this way I offered him a day of walleye fishing on Lake of the Woods. That offer still stands and is extended to Helen. They deserve no less for all they have done in providing guidance and leadership in taking my idea from concept to fruition.

Just wanted to let you know that the awnings were gorgeous - they looked fantastic on the set and they worked beautifully. Everyone was very pleased.

Thanks so much for being so accommodating and meeting our short time constraints. I really appreciate your efforts. I will certainly call you the next time we need an awning!

I chose ROLLTEC awnings simply because my neighbour has a 25 years old awning that still looks new! Over the years, I've watched how much enjoyment and satisfaction she's had with it, especially since she's never had a repair. So for me, it was obvious where I would purchase mine. The products speaks for itself!

All the company's representatives were very professional, knowledgeable and passionate about their product & company. And of course, why wouldn't they be? The awning's design and manufacturing is of the highest quality in every aspect. Every detail, small and large, has been anticipated and accounted for. This company is well managed! I chose an automated 16 foot wide awning that is a dream to use and looks spectacular. The side curtain works well keeping out the late afternoon sun.

In all my dealings with ROLLTEC, I received 100% customer satisfaction. I highly recommend this company and product. I'm so happy to know this excellence of quality and customer satisfaction still exists in Canada. Bravo ROLLTEC!!

Dearest Helen,
My most heartfelt and sincere THANK YOU for all the outstanding attention you've given to me and my beautiful awnings from start to finish. I am so very happy with my five awnings, they are simply "magnificent" and I just love them. Thank you again for the excellent service and a very special thank you to ALL the superior ROLLTEC staff. Everyone at Rolltec has been so wonderful and I appreciate the kindness shown to me and the genuine care to make sure my awnings are perfect!
Helen, thank you for looking after me. I would strongly recommend Rolltec to my friends, neighbours and family.

Upon initially calling Rolltec, I was surprised at their professionalism. This was my first time buying an awning, so I did a lot of online research before calling them up. I agreed to have a salesperson come over to provide a quote. Our salesman, Steve, arrived EXACTLY on time, wasn't at all pushy and explained the product with no fancy lingo. He also informed us of a sale that they were running. We decided on the Adalia Extreme X3M with a manual crank, custom width, and a cream coloured frame. It took 4 weeks to make, they installed it within an hour and cleaned up after themselves. It's now been a couple of months and we are overall very happy with it.

I have a Rolltec extenda awning with a 10 year warrantee (it is now 5 years old). When the arms started colliding as we retracted the awning, we called for service. Happy to come they said, and the serviceman came and put it right in under 2 minutes. I was however shocked by the $226 price tag for "service" since the office never even mentioned that just getting the guys out to your house (if it's past the first year of installation) will cost you $200.

In my view, there are two ways this company can better serve its customers:

(1) Inform customers ahead of time of the $200 charge for service (just for the guys turning up)
(2) Provide over the phone customer support--had I been able to speak to a technician, he would easily have been able to tell me which screw to turn to fix the problem myself.