Awnings By Rolltec

Awnings & Canopies
1 Moyal Court Vaughan ON L4K 4R8
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Awnings By Rolltec
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96%

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Best of 2020 winner 7 timesBest of 2020winner 7 times

Reviews for Awnings By Rolltec

Average customer rating:
9.7 10 (186 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Backyard awning project. 2nd project with Rolltec in 3 years

Easy and simple to deal with. Very professional service. Installation was quick and proper. All staff encountered were very helpful and accommodating. I’ve used them 2x already. I would not hesitate to call on them again and recommend them to others.

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Company Response

Thank you very much for taking the time to review our company. We are very pleased to hear that you are happy.

Private User
Private User
Private User reviews Toronto, ON
10/10

Amazing Awning

Our neighbour cut a shade tree down and our backyard became a hot box. We contacted Rolltec. Got expert and honest advice on what was possible for our situation. Installation of our awning happened within two weeks. Professional installation.
Very, very impressed.

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Company Response

Thank you very much for taking the time to write a review. We really appreciate it. Enjoy your new awning and do not hesitate to contact us if you have any questions.

JPM
JPM
0 reviews Toronto, ON
10/10

Balcony Awning

The townhouse condominium where I live, after market research chose ROLLTEC to be the only supplier of awnings for the condominium owners, if they chose to install one on their units. With my interest I visited ROLLTEC factory north of Toronto to order my awning for my balcony. I was impressed with the quality of their product, their manufacture facility, and with their service. From the order to the installation of the awning, the service was very good, and professional. I could not recommend better.

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Company Response

Thank you very much for taking the time to write a review. We really appreciate your business.

Keith in Saint Catharines
Keith in Saint Catharines
0 reviews Toronto, ON
10/10

Awning

My Rolltec awning is 22 yrs old and still awesome. At 12 yrs a local tv company drilled 2 holes in the middle panel and Rolltec just changed the one panel and to this day you cannot tell it’s a newer panel. At 15 yrs old I turned the awning around as the last 6” was too hard to clean and that part now stays up around the tube

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Company Response

Thank you so much for taking the time to write a review. We strive to manufacture a product that will give you years of satisfaction.

Dave Sieger
Dave Sieger
2 reviews Vaughan, ON
10/10

Awning installation

Great service from Rolltec. Sales rep was friendly and informative. Although scheduling the installation took a long time (busy summer months - even more so with everyone at home), when it did happen the installers were professional and thorough. We are very happy with the awning.

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Company Response

Thank you very much for your review and understanding about the delay in installing your awning. This has been a very challenging year. Enjoy your new awning and stay safe.

Jenn from Mississauga
Jenn from Mississauga
4 reviews Vaughan, ON
10/10

Amazing awning!

Great Canadian company! Good quality, excellent service. We got a HUGE awning that basically created an outdoor living room for us. This awning not only enhances our enjoyment of the outdoors, it adds value to our home. This is our second time dealing with this company and both times we have been impressed.

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Company Response

Thank you very much Jenn for taking the time to review our company. Enjoy your new awning and thanks again for your business.

Philip in Nepean
Philip in Nepean
0 reviews Toronto, ON
10/10

Installed new Awning

A pleasant experience from start to finish; Sales Rep "David" was very helpful and well prepared to answer any questions we had of the company and product. Office staff was helpful and kept us in the Loop with any issues especially with the current pandemic situation. The Installers came on time, equipped with proper PPE. They did the install in a timely manner and cleaned up after completion of the Awning installation.

1 of 1 people found this review helpful.
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Company Response

Phillip, thank you very much for taking the time to review our company. We really appreciate it. Enjoy your new awning and stay safe.

Private User
Private User
Private User reviews Oakville, ON
10/10

Awning Purchase / Installation

We purchased the 2nd awning from Rolltec and, as with the 1st one last year, we were very happy with the sales process up to the final installation. Everybody we talked to at Rolltec has always been very courteous and efficient.
Thank you for your great service!

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Company Response

Thank you very much for taking the time to leave us a review. We really appreciate your business.

Private User
Private User
Private User reviews Oshawa, ON
10/10

New Deck

Our experience with Rolltec from beginning to end was amazing. All of our questions were answered quickly and being able to see the numerous products and options in the showroom was so helpful. The wait was worth it ... the installation team was amazing and had the awning installed in short order. The awning is the finishing piece to our new deck and we absolutely love it. Thank you to the Rolltec team!

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Company Response

Thank you very much for your review. We really appreciate it. Enjoy your deck in the shade.

Awnings
Awnings
1 review Mississauga, ON
0/10

Two Awnings (19 x 13 each)

We read the reviews before enlisting the services of Rolltec and based on the information and the quick response in quoting a price from David at Rolltec, we decided to order these awnings. They are 19’ x 13’ , took 8 weeks for delivery & installation and we paid $12,000. The day after installation, we noticed one corner was out of adjustment by 10”. The installer returned 4 days later to make the adjustment. Within a day, another corner dropped by 4”. We notified them on the weekend and they came out on the following Friday. That Friday evening the right awning dropped 3’ onto our deck railing and luckily no one was hurt. Again, notified Helen on Saturday morning and she had a service man here on Monday. He couldn’t fix the awning and had to go to the office to get a part but explained that he may not be able to return until the end of the week. We explained that this was unacceptable as we have paid a lot of money to use our awnings and again, he told us not to use the right one and he had to take care of new customers before he could return to fix our’s. We emailed Helen on Wednesday asking what the plan was to fix it and a phone call again on Friday when we were told Helen didn’t want to speak to us. YA voicemail was left asking what the plan is and as of this evening there has been no response and our awning is still not fixed. We are very disappointed with both the installation and follow up service. We are the manufacturing and service business and would be out of business if we treated our customers this way.

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More about Awnings By Rolltec

Rolltec® awnings is the leading Canadian manufacturer of upscale retractable awnings. Since our startup in 1984, Toronto based Rolltec® has proven to be an industry leader in shading solutions by providing the highest caliber in both quality of products and customer service. Our superior work was recognized by numerous Awards of Excellence, Outstanding Achievement Awards, and Best Of...by Homestars.

Recently relocated to a larger 50,000 square foot facility in the heart of Vaughan, Rolltec® has its own engineering department, machine shop and computerized sewing operation.

What sets Rolltec® apart from other awning companies is that the majority of parts are designed and produced in-house. Rolltec® is the only Canadian manufacturer to fabricate spring loaded lateral arms themselves employing specially constructed machinery. Rolltec® awnings are crafted using proven European traditions combined with advanced North American technology and the best materials such as stainless steel and aluminum. To ensure we retain the highest quality standards, the sewing department utilizes automated operations that provide flawless stitching and seams on their resilient, acrylic fabrics. The on-staff Engineering team at Rolltec® is continuously perfecting all aspects of awning technology. Our engineers keep an eye out for advancements and implement leading-edge changes to their production. Many hours of comprehensive testing are completed prior to any new designs being introduced, which accredit to an impressive 10-year warranty.

Rolltec® services both retail customers as well as a vast network of distributors all across Canada. Our retail division provides free in-home consultations within our service area and can assist with every detail from taking measurements for a custom built awning to installation and service. Our retail division covers the following area: Toronto, North York, Richmond Hill, Thornhill, Maple, Woodbridge, Kleinburg, Scarborough, Markham, Unionville, Pickering, Stouffville, Uxbridge, Newmarket, Aurora, King City, Nobleton, Bolton, Caledon, Georgetown, Brampton, Etobicoke, Milton, Mississauga and Oakville. For inquiries outside of these areas please contact our office for further information or to locate an authorized dealer near you.

Based on many testimonials received from our clients, rest assured that your needs will be well looked after and you will be extremely pleased with your awnings as well as the level of service provided to you by Rolltec®'s team of experts. Our commitment to customer satisfaction allows clients to focus solely on enjoying their time outdoors worry-free.

CATEGORIES
Awnings & Canopies
PRODUCTS
Retractable awnings Side post umbrellas Giant umbrellas Stationary awnings Louvered Pergola Rolling Pergola
SERVICES
Sales, installation and service
BRANDS
Rolltec, ADALIA X3M, Bravo, Eclipse, Physique XL, Sombrano S+, Pergolino, drop arm, basket awnings, Somfy, Sunbrella, Sattler, Sauleda, Citel, Soltis, Glatz
STYLES
Retractable awnings Stationary awnings Sidepost umbrellas Giant unbrellas Louvered Pergola Rolling Pergola
SPECIALITIES
Retractable awnings Side post umbrellas Giant umbrellas Stationary awnings Louvered Pergola Rolling Pergola
WEBSITE
http://www.rolltecawnings.com
YEAR ESTABLISHED
1984
NUMBER OF EMPLOYEES
25
RETURN POLICY
All products are custom manufactured to customer's specifications therefore no returns accepted
PAYMENT METHOD
Visa, Master card, American Express, Debit, cash, cheque
MEMBERSHIPS
Industrial Fabric Association International
LIABILITY INSURANCE
Yes
DIPLOMAS
Numerous IFAI awards winner
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Prices start from $1000 and up depending on size required
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All fabrics come with 10 year limited warrantyFrame come with 5 to 10 manufacturer's warrantyEle
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.