Reviews

10/10

My heating stopped working on the coldest day of the year. I first called Reliance since I have a water heater contract with them, but their technician tried selling me a new furnace which was ridiculous for a 7 year old unit. I found Palmer in the phonebook and called them since they were local. The technician, Jeff, arrived when he had promised and performed a thorough examination of the furnace. He lubricated the motor but it was too seized. He called his suppliers but they were all closed, so he offered to install a smaller motor as a temporary fix. He later got a call from a supplier, saying that he could pick up a motor in the evening. He left but returned in the evening with the part. He was very meticulous with his work and even cleaned parts that were not related to the repair. I was very pleased with the work, customer service and price that was charged. He was very friendly, offered helpful advice, and was careful to not make a mess.

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10/10

I haven't shopped for a mattress in a while so I wasn't sure where to start. I visited Sears Outlet but didn't like their disorganization and lack of sales reps. So based on Homestar reviews, I called Andy and we set an appointment for later that day. The place was easy to find and had a lot of parking. Andy was waiting for us in the showroom and was very friendly. The showroom has a lot of selection so you're bound to find something. I told Andy what I wanted and within minutes, I found the right mattress. Andy was knowledgeable, straight forward, and wasn't pushy. He then gave us a tour of the factory where the mattresses are made since we told him that we've never heard of Dreamstar Bedding. It's great seeing products made locally. He promised to deliver the mattress immediately and he wasn't kidding! Exactly 2 hours later, Andy knocked on my door and he and his partner, carried it in. I was also given a free mattress protector. For the price, product, and quality of service, Andy and Dreamstar Bedding cannot be beat.

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Company Response

It was a pleasure to do business with you Nathan.
Im glad you like your new mattress!

10/10

Oleg did an excellent job on our railings. We contacted several railing companies before deciding on O.L.G. Oleg was the kindest, most thorough, most willing to help, and had the best price. After sending him photos of what I wanted, he came by to measure and gave us helpful suggestions. During the manufacturing process, I wanted a design change and Oleg was happy to do it. He also sent me a photo of the pre-galvanized railing. After the railing was galvanized, he invited us over to see it. On the day of the install, Oleg arrived on time and was very careful to not damage our Jewelstone porch. He cleaned up very well, explained how to maintain it, and gave us a bottle of touch up paint. Overall, we are very happy with the experience and would hire Oleg again.

3 of 3 people found this review helpful.
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Company Response

Thank you Nathan.

10/10

When our street was looking to do fencing, we interviewed several contractors and as a group, we decided on Toronca. They were building fences for a nearby street, so we saw their work beforehand. We dealt primarily with Erhan, who was straight forward and honest when it came to planning the job. We got pressure-treated wood and paid extra for 6"x6" posts. Using our site plans, Erhan carefully marked the property lines, which saved us money. We also had them install 3/4" gravel on one side of our home. The work started on time and they cleaned up very well. We are very happy with how deep they dug the post holes and how straight the fences are. We have had the fence for 4 years, and it has not shifted at all. I would highly recommend Toronca.

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First Review

9/10

I wanted to resurface my concrete porch as salt had eaten away at it over the past 6 years. I initially spoke to natural stone contractors, but decided on jewel stone as it would be more durable and cost effective. I called two companies, and received a quick response from Angelo at Family Jewel Stone. Angelo came by a few days later to measure and show us examples of his work. I asked for references and he gave me two. I wanted to speak to the other contractor so I told Angelo I'd get back to him. After seeing Angelo's previous work and receiving a much higher quote from the other contractor, I hired Angelo. He began work the next weekend and arrived on time. His father-in-law who's a cement specialist, increased the size of our front door step, while Angelo prepped the cement and applied the basecoat. The next day, Angelo arrived on time and completed the porch to my liking. I liked how Angelo took our suggestions and offered advice when he thought it would be better. There were areas of the porch where he could have been more precise, but for the price and for what was done, I am happy with it. Angelo created a custom colour and allowed me to help with marking the grout lines, which I enjoyed.

3 of 3 people found this review helpful.
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10/10

Upon purchasing our first central vac in our new construction home, I did a lot of online research and ended up choosing Cana-Vac due to the amount of positive reviews. We visited VacMaster in Markham as well as other retailers who sell other brands. Joe Bond was much more helpful and knowledgeable compared to other salespeople/retailers. He seemed reluctant to offer installation services as he prefers to just sell them, but I had already planned on installing it myself. We purchased the 911-XLS model with a 35' hose and installation kit. We added a $25 garage/car kit and a $30 quilted sock to protect our wood furniture (total price includes accessories & taxes). I went back to ask Joe an installation question and he was helpful at answering it. We later had a malfunctioning switch that Joe was able to fix for free. Overall, we are very happy with the system and with the service we received from VacMaster.

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9/10

When deciding to replace our builders grade sliding patio door on our 5 year old home, I did a lot of online research and visited a few window retailers. We chose Brock due to the friendly and knowledgeable service we received from Michael (Mike) at the McCowan Road store in Scarborough. The price was great and they had a lot of models on display. We waited a few weeks for the door to be built and it arrived at Brock on the day they had promised. The 2 workers came on time, got to work immediately, were very friendly, and cleaned up after themselves. I had a few complaints though. The installers did not ask if we were planning to relocate the alarm sensor, since the new door opens on the opposite side. So I now have to remove the lower trim, remove the sensor and fish it up the other side. It seems as though they applied caulking over the builder's caulking, which I'm not too impressed with. Finally, one guy left chewing gum on my interlock patio which I later stepped on. Besides this, we are pleased with the results and think the price, product, customer service, and prompt installation outweigh these negatives. We will definitely use Brock Doors and Windows again.

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10/10

We purchased all of our interlock and related materials from Farmer Jack's in Stouffville. It's a family run business so everyone is helpful and knows their products. We did our backyard patio ourselves so we didn't know how much material we needed, but they were able to calculate it for us. Their interlock pattern suggestions were great and they usually had the interlock in stock. Only once did we have to wait 1-2 days for backordered stone. Despite their 25% restocking fee, their return policy is no hassle. I also had them cut a few coping stones which I had a tough time with, which costed $5 per cut. Deliveries were on time & they were careful not to damage my driveway.

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10/10

We were referred to Adel by a relative who uses them for their apartment buildings. I needed 3 glass shelves made in a custom size and thickness for my home entertainment system. They were very helpful and gave me various options when it came to the thickness, colour and bevel of glass. The work is top notch, service is friendly and their pricing is unbeatable. I would definitely use them again for other glass projects.

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10/10

Upon initially calling Rolltec, I was surprised at their professionalism. This was my first time buying an awning, so I did a lot of online research before calling them up. I agreed to have a salesperson come over to provide a quote. Our salesman, Steve, arrived EXACTLY on time, wasn't at all pushy and explained the product with no fancy lingo. He also informed us of a sale that they were running. We decided on the Adalia Extreme X3M with a manual crank, custom width, and a cream coloured frame. It took 4 weeks to make, they installed it within an hour and cleaned up after themselves. It's now been a couple of months and we are overall very happy with it.

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Company Response

Thank you Nathan for your warm review. We are always trying our best with every customer. Enjoy your awning for many years to come.

8/10

I've been using them since 2008 and am happy with the monthly rate, clean installation, friendly and helpful technicians, and the service we receive when we call their hotline. We've had a few false alarms over the years, and they've always been quick to call us. We would recommend them to anyone looking for a home security system.

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6/10

This is our first time owning a Greenpark Home. Ours was built in 2007. Overall, we are happy with the house but would not recommend it to a family or friend. We have had a handful of problems such as a water leak in the garage ceiling due to a poor caulking, basement leak from a cracked foundation wall, an air duct that was not connected to our master bedroom, sloppy grading which led to huge puddles in our yard, low quality casement windows which failed after 1 year of use, noisy and loose air ducts, loose/bouncy floors in bedrooms, cheap bathroom fans which quickly died, uneven tile job in the kitchen, poor exterior painting and caulking job, and a noisy master bedroom tub faucet. Some of these problems were repaired to our satisfaction, but others have not. I have fixed the rest of the problem myself since I'm very handy. For the money, we expected better, but it seems these houses are built as quick as possible. If you already own a Greenpark, I recommend replacing the dryer duct vent, checking window caulking, sanding/repainting exterior moldings and garage doors, adding insulation to the front door or replacing it altogether, re-grading your yard, and replacing the weak bathroom fans.

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10/10

We found Alex while searching the internet for front door systems. We interviewed a few different companies but decided on Alex due to how pleasant, knowledgeable and prepared he was. Soon after booking an appointment, Alex arrived at our house with his iPad, brochures and product samples. He worked patiently with us to choose the door we wanted and provided us with great examples of what it would look like. The system was not cheap, but in the end, was well worth the expense. Gabriel, who does the install, is a perfectionist who takes pride in his work. We were impressed with how clean and diligent he works. For those looking for a new front door, don't look anywhere else!

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Company Response

Hi Nathan and Aron,
Thank you for excellent review. Your door looks great. It is true - price is not cheap when you are focused on quality materials and workmanship. Quality always pays.
Sincerely,
Alex

10/10

We were referred to the owner, Don Peacock, through a relative who had work done at their home. We called a few other contractors for quotes but ended up choosing Don due to his easy-going, informative, no pressure first meeting. He began work a couple of days later and completed the job very quickly. Don was honest, helpful, friendly, happy to take our suggestions, and didn't mind when we chose to make changes to the project. He was also very careful to not damage our newly poured asphalt driveway. We have gotten so many compliments from neighbours and would definitely recommend him to friends and family. He isn't the cheapest contractor, but the work he does makes up for the difference.

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