My heating stopped working on the coldest day of the year. I first called Reliance since I have a water heater contract with them, but their technician tried selling me a new furnace which was ridiculous for a 7 year old unit. I found Palmer in the phonebook and called them since they were local. The technician, Jeff, arrived when he had promised and performed a thorough examination of the furnace. He lubricated the motor but it was too seized. He called his suppliers but they were all closed, so he offered to install a smaller motor as a temporary fix. He later got a call from a supplier, saying that he could pick up a motor in the evening. He left but returned in the evening with the part. He was very meticulous with his work and even cleaned parts that were not related to the repair. I was very pleased with the work, customer service and price that was charged. He was very friendly, offered helpful advice, and was careful to not make a mess.