The tech arrived and it was an easy fix. It only took one hour to do the entire repair. The repair involved easily replacing the heating element which was a part that could just be snapped out and replace with a new one much like you would replace your smoke detector. I was charged their minimum one hour diagnostic charge plus an additional hour. The cost of labour was $245. The part was $113. I also spent time helping him turn the power on and off so he didn’t have to go up and down two flights of stairs. Anyway I feel I was overcharged beyond belief for the labor. I will not be using their services again. It would make more sense to take that money and have my appliances replaced .
- Company Response
Thank you for your feedback. We follow the North American Flat Rate guide for our pricing, we do not charge by time spent on the job. I am sorry that you thought our trip charge included the first hour, but it simply covers our trip to your home and a diagnostic of the appliance. The technician may make a job look simple, but please note that he is a journeyman who has been honing his craft for many years; he knows how to repair your appliance efficiently and effectively. Our pricing does reflect our cost of operating a service company in the Metro Vancouver area, we feel that our level of service is very high compared to others in our industry and we take pride in being able to deliver this to our customers. If our quality of service did not meet your expectations please reach out to us at [email protected], thank you again. Totem Management.