Do to your self favor DONT USE THIS COMPANY
I had ice buildup on my ice machine and few dark displays on my Samsung fridge first time technician diagnose the problem and ordered the necessary parts , after 3 weeks got call from office Renuka booked appointment for parts installation ok so far so good!
Technician arrived and said that was ordered wrong parts and must reorder !
After second attempt he installed all parts and left ( without make sure if problems was solved)
Next day I’ve called back because my ice machine start leak on my floor and display problem wasn’t solved ! ( and one of the parts was broken)
Technician came back after few days tried to fix the water leak and said don’t use ice machine until tomorrow!
Right after he left I noticed that my display not working at all not and I’ve turned the ice on and nothing!!! No ice machine no display
OMG I’ve called Renuka again she sent other technician and still nothing working!!
Now after 6 months of repairs and parts still my 7000$ fridge don’t have ice machine and no display
Renuka said that they have to check with Samsung and I’m waiting for response over 3 months now
- Company Response
Thanks for your feedback Eli. We definitely understand your frustration with the repair process on your fridge; there are two critical factors here which are beyond our control and we are so sorry for this: This particular model definitely has issues with the ice maker that even the factory does not have a permanent solution to. Our techs our doing what they can under the direction of the engineers who design the fridge; we can only use what they give us and unfortunately can not authorize them to exchange it. In this case, your fridge has an extended warranty on it as well, so we are at the mercy of your insurance provider to authorize repairs. We are still waiting for an answer from them in this case; we have little response from them and would love for the process to move more efficiently. We have gone around your insurance provider and are seeking warranty coverage from the manufacturer on your behalf; we are still waiting on them to provide an answer. At times this takes them several weeks or even months, we are doing what we can within our power to get your ice maker working again. Thanks again.