Furnace was leaking considerable water. I found a broken hose
myself and patched it. Still leaking from elsewhere. E-mailed Air Heating describing situation and received a phone call soon after from Renato who identified the problem as a leaking gasket. He have me an
estimate and said that If I preferred I could find another contractor
closer who might quote lower. I chose to stay with Air Heating.
The gasket had to be ordered from the States and since it was Easter
Week-end Renato said that he would have it by Monday. He arrived on Monday with a colleague and repaired the furnace in approx 90 minutes. They left with furnace working. Later I changed the thermostat setting and the furnace no longer turned on. Renato came back in the morning and showed me what I had done wrong.
He did not charge for this extra visit. Renato followed up two or three more times by phone to make sure that everything was OK.
I had a concern about the cost of the replacement gasket which was
a quite large metal item rather than a simple seal but eventually accepted it. Just like car parts these days, overly expensive.
Renato only charged one hours labour whereas he spent at least
1.5 hours plus the return visit. He also had a manufacturer's representative come to the house while he was here.
Renato almost overwhelms you with his friendliness and follow-ups.
I highly recommend Air Heating Plus.
- Approximate cost of services:
- $450.00
- Company Response
Thank you very much for nice review. Mr Bill.