Pesticon Pest Control

I've used Pesticon twice -- once for a bugs problem in our old apartment, and more recently for rats in our house. (We are super-clean people; it's not us, I swear!) They were great taking care of the bugs: Khayyam found the entry point, sprayed the crap out of it, and we never saw another bug again.

The rats have been less successful. When Khayyam first came to our house, it seemed like he had solved our issue: He sealed off the apparent entry point and laid traps where we had heard them (behind baseboards under our built-in fridge -- they must like the warmth from the motor).
For months we didn't hear anything so it seemed like they must have been outside when the entry point was sealed and couldn't get back in.

Just a few days ago, though, we caught a rat in one of the traps. We called the company back as we wanted not only to dispose of the corpse, but also to re-inspect the entry points, and clean up and disinfect the mess (read: fur and poop) the rat had made under our fridge.

Once again, Khayyam came quickly -- less than 24 hours later, in fact -- and took care of the dead rat. But that's about it. He didn't have any bleach, cleaning or de-odorizing equipment with him, and the re-inspection of the entry points seemed pretty cursory, with no apparent attempt to find other potential ways inside. He did apologize profusely for not having the de-odorizing equipment with him and offered to come back the next day. I appreciated his offer but ended up just disinfecting and de-odorizing myself.

Overall, Pesticon and Khayyam are very responsive, generally effective and really do respect their 1-year guarantee -- only the initial visit for each issue cost us $. If they end up solving our rat problem for good I will definitely raise my review, but overall, with some caveats, I am satisfied with the service.