Purchased a Bosch dishwasher and stove in the clearance section with minor cosmetic scuffs for a good price as well as a brand new LG OTR micro at full price, all at the end of August. Asked my sales person to have them delivered at the end of September as my kitchen Reno would not be at the point where I could have them installed until then. He told me that I HAD to have them delivered earlier as " they need the room in the clearance section and don't want to hold on to them for longer!" I said they would then have to be stored in my garage until the kitchen was ready which he didn't think would be any problem. I was given a delivery window of 6 hours - 8am to 2pm which seemed excessive and they were late and didn't call to inform me. I had to call the delivery company and was told they were running a bit late. I was 3:20 when they arrived. The stove and dishwasher were rather roughly unloaded but appeared to be in the same condition they had been in the showroom. The brand new micro was still sealed in its packaging which appeared whole. As I knew it would have to sit in my garage in the same spot the delivery people had left it until we would be able to install it I foolishly did not insist on its being unpacked so as to protect it. Well you guessed it we went to take it out to install it and it has a massive dent on the top left corner. It is so warped that it cannot be installed and customer service refuses to do any thing other than to imply that I somehow damaged it myself. They had me send them pictures of the damage and said " it looks like it was dropped" but inferred that as it has been sitting in my garage I somehow did it. Had I read the reviews of this company on Homestars I would never have purchased from them and will never recommend them to any one.
- Approximate cost of services:
- $5,000.00