We called Appliance Canada to ask if they had a KitchenAid KUDK03CTSS dishwasher in stock as we were ready to buy and wanted to pick it up the same day. We were told they had the item in stock so we drove out to Concord to pick it up.
After paying we were told that the warehouse staff were not working and we'd have to wait for it to be delivered a couple of days later. We took time off work to accept delivery and after waiting some time, called to find out what time they would arrive. We were then told that it would arrive the next day.
So we again took time off to accept delivery and when we called back we were *again* told that it would arrive the following day. We called to ask for some sort of repayment to cover our installer's call-out fee but the manager offered $15 which was more offensive than anything.
After paying our installer for his time, we decided to cancel the order and never to buy from this company again. AWFUL AFTER-SALES!
- Approximate cost of services:
- $1,000.00