TERRIBLE experience. The flange in the floor broke in Sep 2017. It took 6 weeks before Winmar sent out people to do the repairs. I was without the use of that bathroom for a week and a half before they returned to do the rest of the work. When they returned, they still did not complete the work. They broke the bolts from the flange in the floor. As of Jan 2018--the issue is still not fixed. My insurance company sent me a survey re the work that was done. I complained to them and told them that if Winmar is a preferred restoration company, I would hate to see a company that is not preferred. I thought I would give Winmar 1 last chance to make good on the repairs. Anthony dropped off some screws and a cap for their plumber to do the repairs. These screws have nothing to do with the damaged area. I have now contacted my plumber from Mr Rooter (reputable and licenced per Ontario College of Trades) to come and fix this. Note that Winmar charged amounts that a licenced professional would charge on the invoice. This invoice is what was charged to my insurance company and me as I will have to pay the deductible. However, Winmar did not use licenced professionals to do the work as I checked them per the Ontario College of Trades. Plumbers and electricians must be registered here. I had sarcastically stated in Oct 2017 that I hoped the repairs would be finished by Christmas. It is now Jan 2018. The issue took place mid Sep 2017. If you have damage done to your home and contact your insurance company to refer a company to do the restoration--DO NOT accept Winmar. Have them provide the name of another company to do the work.