White Shark Window Cleaning

I asked for eves cleaning estimate and an estimate on a small piece of hanging eves to be nailed back . While at work, they sent over some contractor who renailed the piece and then proceeded to clean eves without permission. They left nails and debris all over the driveway. Then I was harrasses mercilessly for payment for a job that I never asked for. An estimate at a prearranged day and time. period was the only thing I requested. This is why the company is called " White Shark."
They are wily, ruthless and totally cut throat with no clue as to what constitiutes good customer service.

I scheduled White Shark months in advance to come clean our eaves in late November. The time came and went and they simply never showed up. The day after it snowed and froze (~ December 8?) they called and said they couldn't do it due to weather, and they'd come in the spring. They offered no apology, no discount, just acted like that was normal business. Our gutters spent the winter full of leaves and twigs, not draining properly. Found a new eaves cleaner this year who was terrific! (Brian at Enlighten Contracting)

white shark worked with us on a very professional level to resolve a problem we had experienced in a timely manner. The cleaning job was well done - both inside and outside. We will definitely rebook them in the spring!

Asked them to clean my windows, and felt they were very unprofessional. I actually went to their "office" and found out that it was just a big garage with no heating. I feel sorry for the kids who are working there on the phones. They looked freezing.

I have been using White Shark for years to clean my eaves and windows. Always on time, and they always do a great job. And they'll even come pick up the lawn sign when you feel you have given them enough advertising. I will continue to use White Shark for all my window and eaves cleaning needs.

The main reason I do not like White Shark is that they do not do a very throrough job. Because you cannot set an exact appointment, you get a floter date and you cannot make sure that they are doing a good job.
I discovered after they had been to my house that they had completely forgotten to clean the eaves at the back of the house. When I called to tell them this, they just told me that they had done them and that was that.
I will not be using their services again.

I have had a similar experience with the window cleaning, they only seem to clean the glass and leave the rest of the dirt around the window frames, that to me is not window cleaning. I won't be using them again to clean my windows. I wrote a comment on their feedback when sending payment and I never heard back or received an acknowledgement of it.

White Shark advertises itself as a window cleaning company when in fact it is only a glass cleaning company. A window is more than just the glass pane. When you buy a window, you don't just get handed the glass. A window is made up of other components and when you ask for window cleaning, it goes without saying that you would like the entire window cleaned - sill, frame, all of it. White Shark doesn't do this. They also just show up after you request a job without settling on an appointment date and time with you. When I pointed this out to the first crew that showed up out of the blue, they told me that the owner doesn't even have to be home when they come. Well the owner should be home because they don't do a good job. As already mentioned, they only cleaned the glass and even that was done with only a squeagy that kept being dipped in the same dirty water over and over again. I won't be calling them again or referring my friends and neighbours.

We have used WHite Shark for 5 years and we are always very pleased with their work - this year i forgot to call and they were able to squeeze me in with very short notice - they are always personable, and reliable with their work - i highly recommend white shark

White Shark had been cleaning our gutters for the last 4 years. At one point we had a roofer who showed up a week after their job and told us they hadn't done the job properly and that that there was all kinds of debris still in our gutters.
We have given them another chance, and yet recently, our neighbors were having some work done on their gutters and the workers told us that there was probably 4-5 years of leaves in one section of our gutters. I called White Shark to tell them this and emailed a photo of the completely full gutter.
They not only wouldn't acknowledge that they hadn't done the job correctly, they weren't even willing to send someone to inspect it just to be sure.
Not only has the work been poor, but the customer service has been intransigent and completely unwilling to deal in a responsible way with me. They won't even acknowledge the possibility that this occurred, in other words trying to make me and the other gutter expert look like we are not capable of honestly assessing what we can see with our own eyes.
Please be warned that the work of White Shark is very inconsistent, and that they won't correct any poor workmanship if it occurs. We will be looking for a more professional company in the future.