Two recent visits: Brian was totally helpful throughout.
First visit: Brian came by first hand, to check out the eaves issues. Solved most issues just on first inspection. No other high-end contractor was willing to do that.
Second recent visit: to clean 1950s era storm windows. I wish I had asked him about cleaning the storm windows years ago!!!! Derek showed up exactly at 12 noon as promised. Very efficient, very thorough, dealt with the stubborn ones with ease and experience, very pleasant, and very personable. He was done in a couple of hours or so while I tried to keep pace doing the inside of the inside window panes with my Windex and towel paper! (I hadn't asked them for this service). But I couldn’t keep pace! What he did in a couple of hours or so would have taken me days and several tubes of A535. Derek seems like a very together and impressive guy. Brian must have a good eye for people. Having contracted geophysical crews in the bush for 15 years many years ago, I get that he knows how to manage people and clients.
I have no hesitation in passing Brian's and New Era's name on to any neighbours who ask. And his crew took care of a couple of minor issues as well. Very grateful for their attention. Highly recommended.
It’s kind of like going to the optometrist and getting new prescription glasses! Wow.
Highly recommended. Bill