New View Window Cleaning

Window & Gutter Cleaning
60 Jerome St Toronto ON M6P 1H7
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Window & Gutter Cleaning
New View Window Cleaning
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97%

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Reviews by rating (past 12 months)
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Reviews for New View Window Cleaning

Average customer rating:
9.8 10 (112 reviews)

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Nora from Toronto
Nora from Toronto
6 reviews Toronto, ON

First Review

10/10

window cleaning

I wanted to share how wonderful Brian and his crew are. They are professional and thorough. I found one of the screens slightly pulled out of the screen trim and Brian without hesitation came back promptly and fixed it. It was an easy fix and not a huge deal but he made the time and took care of it. The customer service and promptness to fix a detail is what prompted me to take the time to write this review. I trust Brian with my house, that I gave him permission to go in when we were not home. I also had a deadline when i needed the windows clean and despite the busy schedule, they fit me in! He takes his window business very seriously and wants ensures quality and that his customers are happy. I will continue to use his company and refer others. Its one thing to do windows well, its another to come back and make sure everything is right. Thanks again!

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David from East York
David from East York
27 reviews Toronto, ON
10/10

Excellent, but with reservations

I’ve used this company twice now and both times the work has been excellent. No question of that. This time Patrick and a colleague did a great job of cleaning my windows. I was very happy with the end result.

Here’s the problem. The window cleaning itself is first rate. It’s setting up the appointment for the cleaning where I ran into ongoing problems. Here a run down:

- I called New View Window Cleaning to set up an appointment. I was told that they couldn’t schedule an appointment at the moment and that they’d call me back. They never did.

- Two or three working days later I did receive an e-mail from the company telling me that I’d sent *them* an e-mail message to a wrong address. I had no idea what they were talking about. I sent no e-mail. They must have had my e-mail address from when I used them the first time.

- So I called New View and asked about the strange message I’d received. “Oh, that was a mistake. You shouldn’t have received that.” Okay. So I asked to make an appointment for window cleaning and this time they were able to give me a date. For a day about three weeks later. Closer to the day they said that they’d contact me to narrow down the specific time.

- A few days after that my phone rings. It’s New View. I answer. “Who is this?” they asked. “Well, you called me,” I answered. They told me that they’d made some sort of mistake with a customer and they were trying to track down which customer. Weird. I gave my name. “Oh, it wasn’t you,” they said. “Never mind.”

- The day of the cleaning arrived and they hadn’t contact me with the time. So I called them. I was given a time. A few minutes later they called me to confirm my e-mail address. The same e-mail address they’d mistakenly used weeks before.

Honestly, I’ve never seen such confusion and clumsiness in something as simple as setting up an appointment. Again, the window cleaning itself is excellent. But this company put me through the ringer to get there. I'm giving New View 10 out of 10 for the quality of the cleaning. But if I could, I'd give them 1 out of 10 for their office staff.

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Robert Coatsworth from Toronto
Robert Coatsworth from Toronto
6 reviews Toronto, ON
10/10

Windopw cleaning

Great service and great staff!
I am a repeat customer over 5 plus years.
Use these guys! They are conscientious and careful.
That is all I have to say but this website wants 30 words so blah blah blah.

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Company Response

Hello Robert:

Thank you for the humour and the great review. We live very busy lives and for you to take the time to post the review is very much appreciated. Thank you again.

Brian

Sungy
Sungy
3 reviews Markham, ON
10/10

I can see!

We had moved into the house in December and the windows were pretty murky, I can say that is not the case anymore. They did such a wonderful job, and with attention to detail with all the windows and glass doors. Such a great job!

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Company Response

Thank you so much for the wonderful review. We really appreciate the feedback.
Brian and Team!

Darlene in Toronto
Darlene in Toronto
3 reviews Toronto, ON
10/10

EAVESTROUGH CLEANING AFTER A LARGE SNOWFALL

After using two other companies and being so disappointed, we found New View.

Not only are they professional, accommodating and offer competitive pricing. They always seem to squeeze me in when I forget to book.

I booked an appointment for today and after waking up to our first large snowfall, I thought they would be cancelling. SURPRISE!!! 8:30 am there was a knock on my door and a nice man with a ladder! WOW -A+++++

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Company Response

Hello Darlene:

Thank you so much. We aim to please and have hard working staff ( Derek , part owner, was the nice man btw ).
Brian

Private User
Private User
Private User reviews Toronto, ON
10/10

Eaves and window cleaning

Brian does an outstanding job providing very competent people who perform independently and efficiently. i have always been impressed. if he suggests eaves cleaning, it may save lots of trouble because if the water doesn't flow to and out the downspouts, it will find somewhere to go, likely inside your house through the nail holes holding up the eaves.

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Company Response

Thank you so much for the kind words and recommendation to other homeowners about the importance of eavestrough cleaning, a small cost compared to repairs from water damage.
Brian

PeterBloor
PeterBloor
4 reviews Toronto, ON
3/10

No warning given

They quoted for the job and said they could do it on June 9th - they actually turned up without warning on May 18th.
We had requested a quote from a different cleaner because of the delay.
Was not impressed with the lack of communication and will not use New View again.

1 of 2 people found this review helpful.
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Company Response

Thank you for your reply. As we strive to service our customers promptly we came early as you stated that we could "just show up" unannounced before the original date. So sorry that we surprised you. We thought it would be a nice surprise. We will aim to make a courtesy call before such an occurrence in the future. Brian

digli
digli
1 review Toronto, ON
10/10

Exterior window cleaning

The person doing the work (Derek) was, as always, very nice to work with and did a thorough job. I would highly recommend both Derek and New View Window Cleaners.

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Company Response

Thank you for your praises. Looking forward to helping you this fall.
Brian

Ellen M.
Ellen M.
2 reviews Toronto, ON
10/10

Window washing

Excellent work, very lovely people who did the work, didn't rush away, followed instructions with a smile.
A pleasure!

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Company Response

Hello Ellen:
Thank you. Was a pleasure for us too. We like making such a difference!
Brian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New View Window Cleaning

Visit us at www.newviewwindowcleaning.ca!

Services we offer:

* window cleaning
* eavestrough cleaning
* minor eavestrough repair
* simple downspout disconnection
* window washing
* gutter cleaning
* branch cutting

We offer excellent customer service, with your satisfaction in mind for the longterm!

CATEGORIES
Window & Gutter Cleaning
PRODUCTS
Eco friendly/environmentally friendly products
SERVICES
We offer residential window and eavestrough cleaning, ivy cutting, branch trimming, & occasional eavestrough repairs.
STYLES
Friendly and polite. We aim to please & pride ourselves on maintaining stong relationships with our clients for the longterm!
SPECIALITIES
Old storm windows ( aluminum or wooden ). We are experts in this area. No challenge turned down. If we have to free windows of paint we will, if we have to remove the screws of the whole window frame we will. We enjoy the challenge.
WEBSITE
http://www.newviewwindowcleaning.ca
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
5
RETURN POLICY
Satisfaction guaranteed.
PAYMENT METHOD
cash, cheque, money order, interac electronic transfer
MEMBERSHIPS
Association of United Window Cleaners
LIABILITY INSURANCE
Yes
DIPLOMAS
HBA
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Guaranteed
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.