My neighbour recommended Whiteshark to me. I called to book an eavestrough cleaning and to get a quote to have an extra downspout put in.
I called in the beginning of June and was told the cleaning would occur between June 19 and 30th. It's July 7 and I'm not sure whether or not they've been cleaned. I haven't been invoiced, but one downspout seems to flow better. I'm still having water spill out of my eavestrough in one spot, though.
They made a separate appointment for a quote for the downspout. The appointment was for between 2 and 4pm. They got there at noon. I wasn't home, but that was ok because I told my sister (who was home) exactly what I wanted. Not that it mattered because the Whiteshark guy went to his truck, got his sign, put it on my front yard and slipped a quote in the mailbox. It gives me a general idea of the cost (almost $250...for 1 downspout on a 2 storey home) - but I wanted to talk about placement and having it connected to a rain barrel.
I can't believe I had to wait 3 weeks for that - surely someone could have given me a similar quote over the phone.