White Shark Window Cleaning

White Shark came and cleaned the eaves but weren't able to clean the outside windows because it started to rain. I rescheduled and a different crew returned for the window cleaning. Both crews were friendly and courteous. I appreciated receiving an email notification letting me know the crew was running a bit late although they did arrive within the time frame initially agreed to.
White Shark did some additional work on the eaves for which I was quoted an hourly rate at the time I booked over the phone. When the crew reviewed the final invoice with me after they completed the work, I was a bit shocked because it was almost twice what I thought I had originally been quoted. Clearly, there was a big misunderstanding about the hourly rate. I immediately called White Shark and after some discussion, they graciously agreed to reduce the charge. White Shark's customer service was prompt and plainly want to be a good service provider. I would hire White Shark again and recommend them to others. Just be sure you are very clear about any added charges for additional work.