Our washing machine is getting clothes's trapped and producing friction causing excessive and heavy smoke from the drum. Our dryer has a random bolt/screw in the drum that catches and tears clothes. Contacted Whirpool on September 15/15 with my concerns. I was advised that I would need to pay $89 for the visit and $25 per 15 minutes for diagnosis of the machines! Absolutely ridiculous that 2 machines that are a potential FIRE hazard is now going to cost me hundreds of dollars.