WORST BUSINESS PRACTICES!! STAY AWAY!! We used them in 2011 and the service provided was ok. In 2012, they incessantly called but we no longer wanted the service as we were considering re-landscaping the yard. In 2013 the calls started to come again and once again we went out of our way to let them know not to come as we did not want the service. We called back many times to ensure they did not come again. However, they decided to come anyway without consent and without permission. They billed us for the "services rendered" and then proceeded to take us to collections because we didn't pay for something we NEVER wanted. I even tried to call them after all the questionable ethical behaviour to sort it all out to which they yelled at me and proceeded to hang up on me. If you call to cancel apparently you need to get a cancellation number from them. ENSURE YOU DO THIS or they will insist you never called them to cancel the services. The business practice of this company is TERRIBLE!! I see below that we are not the only ones that this has happened to. Buyers beware!!
- Approximate cost of services:
- $140.00
- Company Response
Nancy I believe you have the wrong company as we do not have you in our system/database. However, with our company you can either choose to put your account on "do not auto renew" or "continuous service". We provide those 2 options when the customer first signs up for their lawn maintenance. For all customers who do chose to put their account on continuous service, we also contact several times throughout the off season by telephone and mail to see if they are interested in certain specials and to confirm that the services and payment agreements are what they are looking for. Should you have any further questions please contact the office so we can better assist you. (905) 858 - 3100