Can't beleive this company! Leaving aside the fact that they destroyed my lawn they do not take no for an answer. I cancelled my service by phone twice and still I receive mail from them . Finally sent a registered letter cancelling services in which I wrote in bold letters, underlined and highlighted in flourescent yellow " I do not want your services for 2012 nor any year thereafter". Guess what ? They received the registered letter but now customer service wants to speak to me because they are not clear about my request. Give me a break! I think all the irrate customers should get together and file a class action law suit for harrasement. I would sure be in for that. The absolute worst service ever and I am so spreading the word about them to anyone who will listen.
- Approximate cost of services:
- $250.00
- Company Response
I am sorry you feel this way. The account was cancelled as soon as you made contact with my customer service department which was by registered mailed on Feb 21 2012. The concern was the statement of us destroying your lawn that was not clear and a supervisor in my office was calling to address this concern and get clarity. The services we provide for our customers does not damage lawns unless we spill fertilizer by accident and we would repair the damage immediately. The damage in June was from Chinch Bugs, a surface insect. I know that on June 30 an inspection was completed by a manager who determined that your lawn had chinch bugs and they had damaged parts of your lawn, we applied a service to control this concern at no charge. There is no preventative treatment for this insect and compounded by the severe drought for the entire month of July this would of made their damage appear even worst. If there is anything I can do please do not hesitate to contact me.
Steve Stronge
Customer Service Manager
416-269-8333