Tom presents himself as a kind, patient well meaning fellow. After he finished the job he sent me the invoice. The amount surprised me so I asked for a breakdown of the costs. We exchanged about three emails where I only asked for clarification. I paid him in full within two weeks after receiving the invoice. When I followed up with an email about possibly needing more work he shot back: "I have no desire to do any more professional work for you." I was very surprised and offended. I asked for an explanation but have yet to receive any. I'm sure the quality of Tom's work is good given all the great reviews. I can't explain why he would treat a customer this way.
WOW!! Fast forward 8 months and the front door doesn't work. I called Tom and he came by, walked in the house and said, "I remember you, you're the one who gave me a 4 (now 0!) on Homestars" then he saluted to me and said, "good bye" then turned around and walked to his car. He then told me to "call someone who cares." I did...and they looked at the Tom's materials and work and said it was sub-par at best. Put that together with his attitude, and that equals 0 on Homestars!
- Approximate cost of services:
- $1,300.00