- Approximate cost of services:
- $500.00
- Company Response
Thank you very much for your kind words. We look forward to helping you with any future moves you will have.
Barb
Thank you very much for your kind words. We look forward to helping you with any future moves you will have.
Barb
Stress Free House Move in Hamilton
Thank you so much for your kind words. I have forwarded your review to the Hamilton office.
Sincerely,
Barb
Thank you very much for your kind words. We look forward to helping you with any future moves you will do.
UPDATE: It has been confirmed that Raymond has sent you a cheque for the $165.00 that you needed to repair the damage on the washing machine and that the cheque was indeed cashed. Again, I appologize for the way you say you were treated.
Barb
I will be looking into this right away, nothing like this should ever happen. Could you please email me so we can discuss this more.
Barb
twosmallmen@moving.ca
Thank you Heather for your great review. Im so happy that our men were able to make the difficult move a little easier on you. I will make sure the London office see's your review and the men get a copy of the letter as well.
Barb
Thank you so much for your kind words. I have sent a copy of your review to the London office. We look forward to helping you with any future moves you may have.
Barb
Good afternoon Leslie,
I have spoken to the office that did your move and have their response to your review.
Both the customer and his wife had a conversation with both the driver and the helper. The office did try to contact Andrew so he could talk with the client but they were unable to reach him and took matters into their own hands. Regardless, the office did exactly what he would have done given the situation.
The office staff mentioned to the client when we dispatched the second truck that the rate was generally $95.00 per hour for 1 man and the truck but that we were going to discount that rate to $70.00 per hour. Both Moussa (office staff) and Tiam (manager) mentioned to the client that we were not going to charge for the time that the mover would wait for the second truck in order to facilitate the move. Moussa and Tiam were told by the client that the pieces were small and that one man could load the truck themselves. The customer and his wife made the decision to send the crew off to the final destination against our advice.
The truck that was to be dispatched was in fact no miscalculation but rather exactly what the client requested and what we suggested based on the our conversation with the client.
Yes the movers were a bit tardy due to the fact that one employee was late. The client was called by the driver to let them know about the delay. At all times lines of communication were open.
The truck that was dispatched is not currently logo-ed but will be in two weeks, when weather permits and conducive to afix the decals. Our CVOR number is on the vehicle. But again we were always in contact with the client. The rate discounted was not $15.00 per hour but was $25.00 per hour with absolutely NO FUEL CHARGED for a move that was a distance of approximately 500 kilometres round trip.
The client, although advised to keep one man extra on site to help load the second truck, refused this option on his own accord. Had there been at least one extra man on the second truck the move may have gone a bit faster.
Please contact the office regarding the broken table and any other damages that were done. Im sure they will take care of it for you.
I was sent a copy of the invoice and I can see that you were only charged $70.00 and not the $95.00 that was the rate for the service you received.
Sincerely,
Barb
Thank you so much for your kind words. It means alot to both the office staff and the men on the jobs. I have passed your review on to the local office that helped you with your move so they too can have a good day.
Barb
Im very sorry to hear your move did not go as planned. I am checking with the local office that did your move to find out what happened. If you can email me with more information it would be helpful. My direct email address is twosmallmen@moving.ca
I have heard back from the office who has video of some of the move for insurance purposes. I still have not heard back from you.
When you booked your move you had asked about the cost of packing and you declined the packing services saying you would pack yourself. When the men arrived to do the move you were not packed and you threw most of your belongings in garbage bags which is not a good idea for moving. The boxes were twice as heavy as they should have been and took 2 men to move them since they were not taped well. There were only 15-20 boxes and about 40-50 garbage bags that even had dishes in them. Beds, tables, floors and closets were still covered with items that were not packed. When our men have to pack as well as load the truck this all takes time.
Because the truck could not get close to the home to load you were asked to help only because it would take extra time to carry everything that distance. If time were not of any importance to you they would not have asked for help to get things down to the doorway, but they had to try and make the elevator time. The second crew was called in to help, but they could not leave the move they were on to come and help right away.
I think the key to the move taking so long and turning into a nightmare was that your home was not packed when they arrived. We cannot force customers to use our packing services, but do stress that they be ready to move when the truck arrives.
Again, Im sorry the move did not go as planned and hope that the next time you move you give us a second chance with the packing and moving.
Barb
Thank you so much for the wonderful review. I'm sure the men will appreciate the pat on the back. I will make sure the correct office receives your review.
Barb
Two Small Men With Big Hearts Moving is one of Canada's largest network of independent moving companies . Our goal is to provide a top level of moving service anywhere in Canada at a competitive price. This will ensure stable, steady growth and make us a force in the future. We offer local and long distance moving services for homes, apartments & offices within Canada.
Kingston movers ray@moving.ca 613-549-1888 or 613-968-9097
Oshawa movers (Durham region) toronto@moving.ca 905-665-6404
Greater Toronto movers toronto@moving.ca 416-663-6300
York Region movers toronto@moving.ca 905-761-7488
Barrie movers toronto@moving.ca 905-841-9210 or 705-722-9970
Mississauga movers sam@moving.ca 905-272-9310
Kitchener Waterloo movers danmayo@moving.ca 519-748-1117
Hamilton movers (Burlington) kyle@moving.ca 905-524-3278
London movers danmayo@moving.ca 519-666-3600
Some services that we provide are, local moving, Long Haul, long distance moving, National and International Moving for Residential, Office and Commercial Moves.